Pradeep Kotian Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Programmed and delivered different types and all level of complexity project in Qualtrics - CoreXM and Customer experience (CX) product solutions.• Explored, trained and delivered Qualtrics Brand Experience (BX) product solutions.• Estimate the project based on its requirement and length (by thorough read-through the artefacts).• Followed work allocation schedule. Prioritized project tasks and work accordingly.• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.• Followed checklist which contains the points that need to be checked before & after the project is live.• Worked on automation using JavaScript and python scripts that would help improve the efficiencies within the team and increase productivity.Achievement:• Received a Certificate of Recognition for Flawless Performance of the month -Feb ‘20• Received appreciation emails from clients and managers for multiple projects for better quality, turn-around time and responsiveness.• Earned a spot in Qualtrics Community Hall of Fame for sharing the expertise, best practices and unique insights with other community members.• Worked independently and in a team on several multi-country and multi-language projects, which have all been launched successfully.

Mumbai, Maharashtra, India

• Attended 2 months training for survey programming and Customer Experience (CX) Dashboards on platform Qualtrics (XM)• Reviewed the client processes, standard and best practices• Programmed and delivered low to medium complexity project with some help from seniors.• Shared suggestions and clarified doubts about project requirements with the senior member of the team.• Participated in project initiation and calls with clients and ensured all project deliverables are as per schedule and timelines provided by the client.• Adhered to procedures such as communication protocols, operational practices/procedures, Information security practices, attendance procedures, etc.Achievement:• Received a Certificate of Recognition for demonstrating Ugam values at work - Collaborate to Win• Received appreciation emails from clients, managers and senior team members about persistent hard work and timely quality delivery.• Received a promotion in 6 months after getting a permanent position in the company.• Received a reward from Qualtrics for achieving the title "Qualtrics Guru and Sage" at Qualtrics community.