(Consultant profile)Hired to streamline the Supply Chain department and its functions through a Shared Services model. Restructuring the department and making new Organization structure. Mapping the process followed and implementing the industry standard processes. Training the staffs on new model. Identifying KPI and SLA for all activities within the domain. (Procurement Manager profile) Managing a team of Procurement Specialist and spot-buyers. Price/Contract negotiations, Managing business priorities, Managing Spend budget, Supplier Management, Cash allocation, Invoicing, Delivering cost savings, maintaining quality standards, meeting timelines, increasing productivity, minimizing risks, maintaining transparency and creating checks & controls at different levels. Reviewing the performance through daily/weekly/monthly reports. Updating the team performance to management through weekly/monthly Dashboards.

Deployed in their CLEAN FUELS Project for KUWAIT NATIONAL PETROLEUM, in KUWAIT. This was a short term assignment to design a part of Vendor management function. Being a main contractor, company had to manage the Licensors and the client authorized Vendors & Service providers. The role was to manage supervisions and technical support. Authorizing Technical Service Orders, their respective invoice payments, their travel documents etc. Ensuring project budget adherence. Designing control tools and reports. Training the staff to carry out the function. Getting them certified by the client.

I was doing trading of Industrial supplies, including tools, small equipment, and material. I was procuring the items from Indian and Chinese market mainly and trading them to the companies in Middle-East. My experience in Procurement and Logistics area helped me build the customer base as well as vendor base. The market and industry knowledge gave me an upper hand in sourcing the items at best rates. Logistics also played a big role in providing service to the client and ascertaining the profits. Exposure to logistics industry did provide me an inside out to select the right means of transportation depending on the cost, timelines and safety of material. Worked with more than 40 clients in 3 different industries (Construction, Oil & Gas and Transmission).

• I led the Procurement Section for Overhead Transmission (IRRQAA) Project based in Dhurma, Riyadh. Key AccountabilitiesProcurement / Logistics / Materials:• Procurement of main material needed for the project namely, Towers, Cables, Connectors, OPGW, Grounding items and Hardware & Fittings. • Procurement of all Tools and Equipments needed for the construction work.• Finding Sub-contractors to do different work of the project. Negotiating Price and Terms with them.• Finding Equipment Rental companies to take different Equipments on rent, like Auger machines, Cranes, Drills, Loaders, Backhoes, Graders, Trailers etc.• Finalizing Contracts with sub-contractors.• Arranging FAT (Factory Acceptance Test) of the material at supplier location.• Finding Freight forwarders to ship the material. Negotiating Price and Terms with them.• Reviewing and approving all shipping documents provided by the supplier and the Freight forwarder.• Arranging Logistics of the procured material from the purchased location, to Riyadh Saudi Arabia.• Finding Clearance Agents to clear the material from Customs.• Arranging, reviewing and approving all clearance documents. • Arranging for the payment of the Clearance amount to the Agent or the Customs Authority directly.• Arranging Customs Clearance of the material when they reach the country.• Reviewing and Approving all payment request and handing over to Finance Department.• Collecting payment updates from the Finance Department and updating the suppliers/sub-contractors.

Purchase/ Procurement/ Sourcing:Streamlining interfaces in supply chain management & ensuring timely delivery & reduction in costs.Ascertaining material requirements & developing a reliable vendor base for procurement of materials.Developing sound sourcing strategies to minimize total cost of acquisition of direct materials.Releasing supply schedules to vendors & following up to ensure on-time deliveries.Meeting customer orders by implementing/ monitoring effective procurement schedules along with finalizing the specifications of the materials required for operations.Establishing methodologies in sourcing aiming at better savings, reliable and smooth supply. Supply Chain Management:Analysing the strength of the chain.Working on the Cost, time, wastage, damage reduction.Location wise or operation wise strategy development.Tracking & maintaining inventory levels in the stores for all items required.Managing the inventory levels thereby ensuring optimum use of inventory.Monitoring and analysing the loss in transit and undertaking measures to control the same. Vendor Development:Identifying and developing alternate vendor source for localization, reduction in delivery time and improve consistency in quality & competition among vendors.Assessing the performance of the vendors based on various criterions such as quality systems, rejections, quality improvement rate, timely delivery, etc. Man Management:Leading/ motivating teams ensuring their career development and positive contribution to the company.Imparting training to various personnel's, thereby ensuring optimum performance.Determining the manpower requirement in accordance with the manpower rationalisation and production norms.

• The Project assigned was with Afghan Wireless Communication Company, Kabul, Afghanistan. Reported in Dubai office and later travelled to Afghanistan. I joined as International Procurement Officer. Later on got promoted as Senior Procurement Officer followed by Assistant Manager – Procurement & Logistics. After 2 years, I got promoted as Deputy Manager – Procurement & Logistics.• As Deputy Manager – Procurement & Logistics and Assistant Manager – Procurement & Logistics my job profile was:- Manage 7 Sub-Departments, Local Procurement, International Procurement, Domestic Logistics, International Logistics, Customs Clearance, Main Warehouse and Local Store.- Each Sub-Department had a Supervisor or a Manager who helped me manage the teams. - All the team-members used to report to their respective Supervisor/Manager who in-turn used to report to me.- Approvals and sign-offs of each any every document going out of the department used to go though me. This includes, Purchase Requests, Purchase Orders, Travel Vouchers, Cash Vouchers, Leave forms, Gate passes, Material Requisitions, Store Requisitions etc.- I have been managing the team and used to check day-end reports for all material receipts and issuance (GRN and GIN reports). - All issuance used to come to me for approval and all receipts for tallying with purchases or returns. - Inspecting all received goods. - Maintaining minimum stock levels and reporting when stock level goes below required level. - Period internal audits were conducted to confirm the accuracy of data. - Analyzing man power requirement and getting approval from HR for adding head count.- Conducting internal audits on all the departments randomly.- Preparing Procurement Budget for company’s Annual Budget.- Interviewing the required candidates for all the Sub-Departments.- Obtaining all required approvals for Purchases from the Management.

 Working in World’s one of the Leading Human Resource Outsourcing firm as an Associate in Contact Center. Responsibilities are attending calls, listening to Employee’s concern, researching on that and resolving it. I am the SME (Subject Matter Expert) for Accounts Payable. Also have a good hands-on-experience in U.S.Payroll and Benefit as I worked over 9 months in a Payroll process also handling Benefits. I am been assigned an additional responsibility of training the new joinees to the process. I take care of Monitoring and Updating the Knowledge Base for the Process I am into. I created Update Tools for the process that helps other employees also. This is also been appreciated by Unit Manager, Transition Manager and the U.S.Counter-parts. Responsibilities also include preparing different Reports such as Documentation Accuracy Report, First Call Resolution Report, Login/Logout Report, Call Escalation Report Etc. Also taking escalation calls and mentoring the new joinees. Got awarded with a Ring Award considering the performance at different levels and in different processes. Got awarded within a short span of time after joining the company. Also got many informal awards for outstanding performance in the current role and contributing towards process growth. Working since October 2004.

 Was working in this international call center in a technical process. (Dell) Job profile was to provide technical support to US customer segment through phone. Was a Computer Hardware & Software Technician, providing technical supports to Computer users. Also used to prepare reports such as Login/Logout Report, First Call Resolution Report, Repeat Dispatch Report, Weekly Team Performance Report Etc. Even if I was a Non-Technical person, could easily get par with the other Technical People on the technical aspect. Worked from November 2003 to October 2004.

 Was handling phone calls for 12 months  Used to handle escalation calls, handled the job of acting Team Leader Job profile was Customer Service through different media, phone, email, fax, snail mail etc. Worked from September 2002 to November 2003.

 Was employed in one Corporate Agency of ICICI Prudential Life Insurance Co. Job profile was to do marketing of Life Insurance Policies to Corporate and Individual clients. Meeting Corporate and Individual customers and advising suitable insurance policies to them. Got a good exposure to different industries. Worked from November 2001 to May 2002 (six plus months).

Front Office Executive