• Operational Oversight: Direct the day-to-day operations of restaurants, banquets, and catering services, ensuring seamless functioning and elevated guest satisfaction. Employ strong managerial acumen to optimize staff allocation and operational resources for enhanced productivity and service excellence.• Quality Assurance: Conduct regular inspections of equipment, facilities, and service areas to uphold stringent quality standards and adhere to health and safety regulations. Document inspection outcomes and enact corrective measures promptly to uphold a hygienic and safe environment.• Team Development: Provide comprehensive guidance, constructive feedback, and performance evaluations to nurture staff growth and elevate service standards. Employ effective communication and interpersonal skills to cultivate a positive work culture focused on continual improvement and guest-centric service delivery.• Interdepartmental Collaboration: Cultivate collaborative partnerships with diverse departments to synchronize activities and streamline operational workflows. Engage in cross-functional communication and teamwork initiatives to proactively address challenges and ensure seamless service delivery to patrons.• Performance Analysis and Enhancement: Utilize data-driven insights and performance metrics to evaluate operational efficacy and identify optimization opportunities. Synthesize guest feedback to pinpoint areas for service enhancement and implement targeted strategies to elevate service quality and guest satisfaction levels.

• Multifaceted Support: Collaborate with diverse hotel departments to facilitate smooth operations and enhance guest satisfaction. Flexibly assist in various areas as required, demonstrating adaptability and a proactive approach to meeting guest needs.• Restaurant Preparation: Execute meticulous restaurant setup procedures to uphold brand standards and optimize the dining environment for patrons. Ensure meticulous attention to detail in table arrangements and cleanliness to create a welcoming ambiance for guests.• Guest Interaction and Assistance: Provide prompt and courteous responses to guest inquiries, exhibiting excellent communication and customer service skills. Offer accurate information and personalized assistance to enrich the dining experience and foster positive guest relationships.• Service Efficiency Enhancement: Implement strategies to streamline restaurant operations and improve service efficiency. Proactively identify opportunities for process optimization and contribute innovative ideas to enhance overall workflow effectiveness.• Quality Assurance: Uphold high standards of service quality by consistently monitoring restaurant operations and ensuring adherence to established protocols. Take initiative in resolving any issues or concerns promptly to maintain guest satisfaction and uphold the hotel's reputation for excellence in dining experiences

• Warm Personalized Welcomes: Extend heartfelt greetings to guests upon arrival, aiming to establish a positive initial interaction and elevate guest satisfaction levels. Implement personalized touches to create a welcoming atmosphere that sets the tone for a memorable dining experience.• Menu Presentation and Recommendations: Guide guests through the dining experience by presenting menus and offering informed recommendations tailored to their preferences and dietary requirements. Utilize product knowledge and attentive listening skills to enhance menu comprehension and facilitate informed decision-making.• Exemplary Customer Service Delivery: Exceed guest expectations by delivering exceptional customer service characterized by attentiveness, courtesy, and anticipation of their needs. Demonstrate a proactive approach to addressing guest concerns promptly and effectively, thereby fostering a culture of hospitality excellence and ensuring consistently high levels of guest satisfaction.• Tailored Dining Experience: Customize the dining experience for each guest by attentively listening to their preferences and dietary restrictions. Offer personalized suggestions and modifications to menu items to ensure a memorable and enjoyable dining experience that caters to individual tastes and requirements.• Problem Resolution: Act as a responsive point of contact for guests, promptly addressing any issues or concerns that may arise during their dining experience. Employ effective problem-solving skills and a diplomatic approach to swiftly resolve challenges and maintain guest satisfaction, thereby upholding the Leela Palace's reputation for unparalleled service excellence.

• Welcoming Guest Experience: Extend a warm and personalized greeting to guests upon arrival, acknowledging their preferences to foster a welcoming atmosphere and elevate their dining experience from the outset. Employ attentive listening skills to anticipate guest needs and create a positive first impression that sets the tone for exceptional service.• Efficient Order Management: Facilitate seamless order processing by accurately and efficiently recording guest orders, ensuring precise communication with kitchen staff, and timely delivery of meals. Prioritize organizational efficiency and attention to detail to enhance the overall dining experience and minimize wait times for guests.• Inventory Management Expertise: Take ownership of inventory management responsibilities by diligently monitoring stock levels of food, beverages, and restaurant supplies. Employ proactive inventory control measures to prevent shortages and ensure seamless operational continuity, thereby contributing to the smooth functioning of restaurant operations.