Team Lead (Business Operations Senior Analyst)
CurrentTranslating numbers to facts and leverage strategic business decisions. Preparing daily, weekly and monthly reports for stake holders. Build the Dashboards in Tableau and service now tool to evaluate the live status. Preparation of QBR reports and decks for business reviews. Facilitated with new audit platform for the quality audit team and eliminated the concept of performing audits in an excel file. With the new audit platform, crafted the live dashboards which eliminated the work worth of 1.8 FTE’s per annum. Carried out the project on improving the on-time payment % and result was 24% to 58%. Implemented a bot which identifies potential duplicates. Due to which, we could prevent duplicate payments and never saw a concept of detecting the duplicate payment and recovering it from the vendor since Jan’2024. International Roaming: (R2R) Preparation of Billing for discount Rate. Update Full traffic report both directions. International SMS Segmentation Report. Update Intl Roaming Accrual Report. IOT Reconciliation and follow up with roaming partner. Preparation of CN/DN based on IOT Recon. Netting report based on the Operator country contract. Performing Month End Closing Activities. Preparing accrual reports and posting JV. Preparation of SLA and TAT reports. Monitoring the mails and allocating the volumes to team members.