Pradeep Kumar Jaiswal Email & Phone Number

Noida Area, India

From March . 2019 to till Now work as “Sr. Project Engineer” in “Vantage Integrated security solution pvt Limited, Noida”.Installation, validation and commissioning of security Surveillance products. Perform troubleshooting, service and repair of Company products. Perform maintenance of cctv, biometric, vdp and fire alarms systems. Provide onsite training to the customer. Timely response and professionally handle field service calls and issues arising from the field service visits. Proper submissions of all required paper works Intime. Vendor Planning and Management.Planning and scheduling for each team and their task.Responsible for installation, implementation and execution of projects.Managing project budgets and keeping costs down.Responsible for the completion of all documentation

Gurgaon, Haryana, India

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requests.working knowledge of Lotus notes 8.5 installation and troubleshooting.knowledge of Oracle ,dbm and farvision, blue jeans

Okhla Phase 2

Roles and responsibilities. Deal with ontime attendance system,ontime cloud,video door phone,hotel automation,access control,RFID card,ip camera,ptz cameraI have experience with remote desktop support and voice support to the customer. knowledge of Star Time Office Software, Payroll Software, WebDC Software, Canteen management system.Experience with lotus notes 9 and manage engine tickets tools

Sector.63 Noida

Responsible for all end to end 2nd level technical support for the network issue arising in managed services customers cellular network.working tools-winbox,CRM, Tickets tools, incident management,TP link,D link router configuration,media converter and fibre optic cable installation, field support in sites,master configuration and troubleshooting,on site user support

Sahibabad

Quality checking of power supply,wiring, worked with radar quality check,-Possess in-detail knowledge of the field so as to diagnose feasibility of product in particular area-Ability to deliver relevant and true quality grade on performance related issues-Ability to interact with the vendors on the product specifications-Ability to use sound judgment in decision-making.-Demonstrated proficiency composing written communications-Proficient in the use of Microsoft Windows and Office software, a calculator and a copier-Excellent communication skills with jubilant nature-Excellent administrative skills coupled with a strong management of big offices