Pradeep Kumar P Email & Phone Number

Karnataka, India

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

Represented HyperVerge and communicated with enterprise customers via telephone, or email for technical/general issues faced by them.Vigilantly addressing production incidents, performing initial high-level investigation and escalating to the relevant team.Ensuring timely and accurate status reporting as per defined procedures.Good understanding of SLA to identify task priorities Incident, Request, Problem management as per defined guidelinesEnsuring responsible team is correctly assigned in agreement with stakeholders. Follow up and define Post Mortems and Remediation actions to improve production.Ensuring right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets.And, regular updates of status and comments on tickets.

Bangalore Urban, Karnataka, India

Helping in the efficient and accurate annotation of different types of Data (Video/Image/Text).Working closely with the AI & ML team to understand their data requirements and to help them in their AI Model development process.Reviewing, updating and analyzing annotations created in a regular interval.Managing the team of annotators and training them on different annotation tools.Also training them on requirement specific annotations with the help of documents and video tutorials.Ensuring the highest standard of quality and confidentiality set as per the compliance standards.

Bangalore Urban, Karnataka, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Supporting US Healthcare providers with payment disputes by communicating with federal and private US insurance companies over voice calls.Denial management that involves determining the cause of denials, mitigating the risk of future denials and getting the payment done faster from US healthcare Insurance. Helping with necessary documents if the claim is denied requesting more information with utmost confidentiality as it involves the patient's PHI- Protected Health Information.Always ensured that my targets are met with quality as per SLA.Actively attended special training on American Voice and Accent, US Healthcare HIPAA guidelines and CPT- Current procedural terminology by American Medical Association.

Master Of Science - Ms, Physics

Bachelor Of Science - Bs, Physics