Pradeep Kumar Subramani Email & Phone Number

To be Associated with and to work for an organization in a meaningful way that explores my potential and also helps me in growing professionally. Willing to relocate and travel.To be Associated with and to work for an organization in a meaningful way that explores my potential and also helps me in growing professionally. Willing to relocate and travel.

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  Senior Process Developer

  Genpact

  Oct 2018 - Present - Hyderabad, Telangana, India

  Implement the online community moderation strategy and work on escalated content deemed inappropriate and sensitive for the client's social media platform. Handle escalations from legal bodies in relation to sensitive content across social media.Provide end-to-end translations of the reported regional contents as per the client's requirement. Identify social media trends, user behavior across the client's social media platform and analyze the credibility of the user-generated content (UGC). Conduct substantial research on the trending contents and flag it according, thereby enhancing user experience.Manage the moderation guidelines and ensure they are up to date and produce reports on relevant moderation statistics, issues, and outcomes.As a part of community operation, we work to protect users from abuse, create a positive user experience through scaled solutions, and deliver insights into user behavior.Manually review the content reported by our users, check if they violate our policies regarding objectional and abusive behavior on the site, and take appropriate action. Identify trends in user–reported content to improve efficiency. Being accountable for daily assigned numbers and delivering on the expected turnaround time, while maintaining high quality.Shadowing and providing assistance to the new reps for a better understanding of the company’s policies Escalate high priority and sensitive cases to the emergency response team and Providing the case study to management to build a more flexible and User-friendly policy.Investigate and resolve customer/Agency/Underwriter's Queries.