I have approximate 12 Years and Six Months of Professional experience in IT infrastructure, Senior Technical Support Engineer for its internal IT Support.I am current working as a Senior Technical Support Engineer in 3i InfoTech Consultancy Services Limited. Since 10-May - 2018 to onward to onward. I am working on support client Iffco Tokio General Insurance Limited.Desktop Support EngineerRemote Support EngineerEnd User Support EngineerAssets ManagementIT Support Engineer Responsibilities:Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Management of Sonic Firewall and VPN connectivity.Manage Windows Servers, Active Directory, DNS Server, File Server and user permissions.Management of user backups.Providing technical support via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking problems.Maintaining good client relations.Tracking and managing work records.Installation and configuration Microsoft office and Office365 mailing solutionGood verbal and written communicationPrinter Service Desktop Series Laptop Repair.Laser Printer Dot Natick Printer Line Printer Repairand all type printer service Engineer.