Pradeep Kumar U Email & Phone Number

Chennai, Tamil Nadu, India

Ambattur, Tamil Nadu, India

• Payments Investigation:
• Investigated unauthorized transactions on customer bank accounts by analyzing transaction records and conducting thorough account reviews as part of the process.
• Identified the root cause of unauthorized transactions through detailed analysis of bank and customer data; successfully pinpointed instances of bank errors versus customer negligence.
• Provided timely resolutions, including issuing refunds and recovering funds, resulting in an increase in customer satisfaction and retention rates. Credit Card Account Maintenance:
• Managed credit card maintenance operations, including account closures, repricing between balances, setting up recurring payments, and ordering/cancelling cards; optimized processes to enhance customer satisfaction.
• Orchestrated maintenance of customer credit card records, managing updates to customer information including changing customer’s name, address, and other details of customer and issuing new credit cards with updated.

Chennai, Tamil Nadu, India

• Analyzed preferences and financial habits of an individual customer to recommend tailored credit card, leading to high customer satisfaction and loyalty.
• Delivered compelling product presentations, addressing objections effectively and achieving a remarkable sales conversion rate.
• Cultivated and nurtured relationships with top-tier accounts, resulting in an increase in sales and customer retention rates.
• Participated in team meetings regularly to discuss best practices for achieving success.

Master Of Computer Applications - Mca, Computer Programming, Specific Applications, 8.31 Cgpa

Bca, Computer Applications, 7.31 Cgpa