Pradeep Kumar U Email & Phone Number

Chennai, Tamil Nadu, India

Ambattur, Tamil Nadu, India

Payments Investigation: • Investigated unauthorized transactions on customer bank accounts by analyzing transaction records and conducting thorough account reviews as part of the process. • Identified the root cause of unauthorized transactions through detailed analysis of bank and customer data; successfully pinpointed instances of bank errors versus customer negligence. • Provided timely resolutions, including issuing refunds and recovering funds, resulting in an increase in customer satisfaction and retention rates. Credit Card Account Maintenance: • Managed credit card maintenance operations, including account closures, repricing between balances, setting up recurring payments, and ordering/cancelling cards; optimized processes to enhance customer satisfaction. • Orchestrated maintenance of customer credit card records, managing updates to customer information including changing customer’s name, address, and other details of customer and issuing new credit cards with updated details. • Categorized and assigned customer correspondences to specialized teams based on request nature, ensuring efficient resolution and enhancing customer satisfaction.

Chennai, Tamil Nadu, India

• Analyzed preferences and financial habits of an individual customer to recommend tailored credit card, leading to high customer satisfaction and loyalty. • Delivered compelling product presentations, addressing objections effectively and achieving a remarkable sales conversion rate. • Cultivated and nurtured relationships with top-tier accounts, resulting in an increase in sales and customer retention rates. • Participated in team meetings regularly to discuss best practices for achieving success.

Master Of Computer Applications - Mca, Computer Programming, Specific Applications, 8.31 Cgpa

Bca, Computer Applications, 7.31 Cgpa