Streamlined Operations and Logistics processes, decreasing customer order ready time by half. Directed and supervised daily operations. Monitor shipments for on time departure and accurate arrival time. Processed documentation accurately and sent to appointed freight forwarders accurately and on time. Accuracy and timeliness of documents created cost savings avoiding any late fees or penalties. Over the course of 5 years, achieved 90% accuracy and timeliness. Worked with manager and the HOD to develop procedures for Import Shipments. Signed off on demurrage and detention invoices and resolved freight rate issues.

Handling all USA & Canada nomination shipmentsMaking Container Booking, Following up with suppliers etc.Updating Shipping Details on daily basisResponding promptly to customer inquiriesMaking record details of inquiries, comments and complaintsMaintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and fax) using the Best Practice guidelines.Assist Manger and provide backup to team when necessary Filing and administrative dutiesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle inquiries and complaintsProcess orders, forms, applications and requestsCommunicate and coordinate with internal departmentsCoordinating with Shipping line and Airline for Pricing and negotiation.Responsible for manifestation of the Shipping Instruction received from Customers, Freight forwarders ( INTTRA )Making Freight Negotiations, Container Booking, Following up with suppliers etc.Responsible for total back office work Assisting General Manager Sending Shipment details (shipment position and feedback) on E-mails to foreign Exporter.Also maintaining Customer (Exporter / Importer) wise records in Computers and sending Daily summary of day-to-day activities to customers and Director.Handling Far East As Well As South African Consol Shipment’sFinalizing Debit Note Allotting the New B/L ( Bill of Lading)Finalizing Debit Note Responding promptly to customer inquiriesMaking record details of inquiries, comments and complaintsMaintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and fax) using the Best Practice guidelines.Online Documentation/ INTTRA Procedures & Policies.