Pradeep Narendran Email & Phone Number

Bengaluru, Karnataka, India

Manage the Operations for the Content & Experience Design group within Indegene across locations.

Bengaluru, Karnataka, India

Manage the Operations for the Content & Experience Design group within Indegene across locations.

Bengaluru Area, India

Bengaluru Area, India

Huemen is the Design/UX practice of Harman Connected Services.

Bangalore

• Litehouse is the Design/UX practice of Aditi Technologies - now Harman - A Samsung Company. Being part of the Litehouse team, worked on multiple projects which involved website redesigns, Responsive web design, Email.
• Review the requirements, wireframes & enhancements.
• Attend the daily stand up meeting & provide QA status.
• Involved in Functional, End to End, Regression, Ad-hoc & Buddy testing.
• Browser compatibility testing, mobile testing on multiple devices, Email testing.
• Accessibility & compliance testing.

Bangalore

Deputed at IBMProject: MedcoJob involves FRD review, Test summary preparation and review, Test case preparation and review, Test data creation, Test strategy plan, Test requirement analysis, Execution of Functional Test Cases and Regression Test Cases.Involved in raising defects and tracking them to closure.Verify that the test data for all scenarios are.

Job involves developing, updating, reviewing and execution of test scripts and Issue triaging.Running smoke tests on new builds.Was part of Pre-Beta testing team that ran tests for build acceptance,Trained new team members on the product.Developed User stories for testing real time scenarios.Prepared demo material for product demos.Provide Level 2 support.

Job involved providing customer support service to customers using health care products.Was part of the pilot team which started operations.Created Custom reports to pull out Team Stats.Job included preparing daily, weekly & monthly reports. Maintenance and updating of the database with the latest client information.Was part of a team involved in.

Maintaining key performance indicators like C-Sat, Quality, AHT, Schedule Adherence etc for a team of 10 – 15 agents.Job included attending conferences and meetings with Clients. Monitoring and providing Quality feedback, with Action and Performance improvement plans.Keeping a track of KPIs with help of WFM tools. (BluePumpkin, Avaya CMS Supervisor 9.0 and.

Job involved technical support for an ISP.Job involved intensive troubleshooting with End users. Troubleshooting of Internet connections that used Dial-up network. As a senior executive mentored new team members.Was part of the Tier 2 support team, which included providing Floor Support, handling Escalation calls and making Callbacks.

Be, Telecommunications

Bachelor Of Engineering (B.E.), Telecommunications Engineering

Pre University, Physics, Chemistry, Mathematics, Biology.

Education record