Pradeep Pradhan Email & Phone Number

Colaba, Mumbai

• Reporting to Vice President and Club secretary • Handling daily operations• Training and implementing work technique • Meeting all the members, getting their feedback, making sure of their satisfaction • Coordinating with the Material Manager to determine the minimum and maximum food and beverage stocks. To Approve all wines purchase and other food and beverage items in accordance with corporate quality and quantity standards• Implementing a daily, weekly and monthly checklist for all Food and Beverage Department. Ensure proper follow-up attain maximum quality and efficiency• Supervising and coordinating pricing and preparation menus, beverages, and wine list.• Conducting interviews, hiring, employee orientation, performance appraisal, coaching, counseling, and dismissal if necessary to ensure appropriate staffing and productivity. • Controlling and analyzing, on an-ongoing basis, from the stand point of optimum the following:• Quality level of products and service• Guest Satisfaction• Merchandising & Marketing• Operating Cost• Sanitation and cleanliness (Hygiene)• Coordinating and supervising the preparation, presentation, and service of food and beverage products to ensure highest quality at all times.• Establishing and maintaining effective employee relations

Uttrakhand Area, India

• Planning work schedules for individuals and teams. Handling reservations, sales activities, and liaison with guests and travel agency• Effectively maximized revenues and profitability.• Strategies to maximize room occupancy levels. Ensuring that events & conferences run smoothly.• Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.• Excellent at identifying potential business in local market.• Responsible for overall front office operations.• Sourcing products, setting up all the standards and successfully train the staff developing good relationship with local authorities. Dealing with local tourism agents.• Hands-on position requiring being in touch with the clients during the first season in operation, achieved the best rating for quality food and service within the all companies around. • Achieved the highest revenue.

Mumbai Area, India

Effectively managing the daily operations of the hotel. • Reporting to the CEO and performing as a member of the Board• Regular meetings with CEO around fiscal planning.• Supervision of sufficient induction, execution of performance reviews and training of staff• Maximizing financial performance of the outlet • Promote company products and services and manage promotional activities within the outlet• Functional responsibilities of the front desk, housekeeping, human resources, and food & beverage• Develop organizational strategies and achieve outlet goals• Making sure that guest have a good first and last impression of the hotel.• Setting sales targets for staff and monitoring them to ensure that they are met.• Recruiting staff, training them up and then monitoring their performance.• Managing and setting room rates.• Engaging and motivating staff to do better.• Constantly focusing on profitability and growth.• Striving to create a relaxing and welcoming ambience for clients.• Identifying other revenue stream opportunities.• Organizing conferences, wedding receptions and banquets.• Launching local publicity campaigns and attending networking events.• Making sure presentation, recipes and services are consistent throughout the hotel.• Demonstrating visible operational leadership and management to the hotel staff.• reviewing the budget, plan training seminars, schedules, overseeing hotel maintenance,

Panjim Goa

• Effectively managing people in order to maximize the effectiveness of Food and Beverage staff and develop their potential• Heading the effective management of Food and Beverage outlets to standard, according to budget constraints whilst maximizing profits• Responsible for all guest services and administration in Food and Beverage department• Financial reporting, Food and Beverage cost control and budgets to ensure maximum profitability of the department• Performing a sales and marketing function for the Food and Beverage department and achieving 100% of budgeted sales figures• Maintaining required hygiene and guest satisfaction levels• Being an integral member of the hotel management team, proactively identify, communicate and respond to areas requiring improvement within the overall hotel operation• Undertake food and beverage related duties ensuring accuracy of transactions and the delivery of customer service is of the highest standard.• Responsible for staff training and utilization of SOP

Dehradun

 Work includes dealing with Universities personnel Taking care of educational standards, Industrial training,  Theory/Practical classes of F&B, Front Office, house Keeping, Sales, Constitution, Grooming and Food Nutrition. Maintaining an environment that promotes flair, creativity and consistency in the quality of education and nurturing of students

Dehradun

• Performed and ensured that all employees are trained for their positions to maximize service, production and efficiency. • Manage club operations on a daily basis to assure optimum performance and continual improvement in officer’s service, employee professionalism and performance, club appearance, and profit.• Worked on Club menu development as well as the recipe standard• Introduced and implemented different types of a’la carte and table d’hôte menus• Won several appreciation

Kathmandu

• Assisting front office manager in the day-to-day operation of the hotel front office.• Tracking the house counts and review daily arrivals identify potential problems with rooms’ activity and take appropriate action.• Meeting and greeting guests ensuring the highest standards of guest care and attention• Assisting in the training, coaching, counseling, and disciplining of employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; and enforcing policies and procedures• Assuming the responsibilities of Manager on Duty and maintain a visible image of management at all times• Carrying out any other duties as and when assigned by the Management of the Hotel and department.• Interacting with in house guests to find out their need and feed back. • Alert to specific guest’s needs and requirements. • Counsels team members, maintaining discipline amongst the team. • Identifying training needs, develops and implements an effective training plan for all team • Pro actively identify potential guest issues.• Assist housekeeping in day-to-day activities.• Room Pricing & Selling techniques.

Front office operations Interacts with in house guests to find out their need and feed back.  Alert to specific guest’s needs and requirements.  Assisting in promotions, advertising and marketing as required.  Counsels team members, maintaining discipline amongst the team.  Identifying training needs, develops and implements an effective training plan for all team  Accommodation management, and other reservation systems.  Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. Ensure that all accounting transaction and cash handling procedures are in compliance. Relive front office departments for breaks/lunches. Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals. Pro actively identify potential guest issues. Assist housekeeping in day-to-day activities. Recruit, hire, train and retain associates for all supervised departments. Room Pricing & Selling techniques.

Kathmandu

• Responsible for day to day hotel operations• Making sure that maximum organizational targets are achieved • Leading general meetings with key HOD’s o daily basis• Department management and supervision• Identify any inefficiencies and work to correct these in order to facilitate the smooth operation of the department• Developed maximum profits through cost and labor control.• Maintained the highest standard of services to the guests, including maintenance and cleanliness for the guests’ rooms and associated facilities.• Handling guest problems

Kathmandu

• Number two in charge, deputizing in General Manager Absence• Responsible for overall operations of the hotel • Assisting in setting up room rate• Directing housekeeping, security and front office• Applying the preventive maintenance to the property public areas and rooms,• Develop Business plan.• Recruitment and performance appraisal/management of the staff in the department• Carrying out inspections of rooms and services.• Accurately completing all administrative tasks. Completing all required health and safety/fire checks on time.

Kathmandu

• Ensuring smooth operations of the department• Strive for continuous improvement• Supporting the Company's commitment to a harassment free workplace• Deliver excellent customer service• Meet guest, get their feedback and maintain good rapport • Working as Resident Manager in evening shift• Provide training to all junior staff on monthly basis..• Develop organizational knowledge.• Making use of workplace specific technology. • Worked cooperatively with team members, assist others,• Contributed to team performance and demonstration

Dehradun

• Performed large variety of job duties; including front office/reservation, concierge, E.P.A.B.X., banquet, house man, kitchen service, restaurant and bar service on behalf of full service hotel & restaurant with banquet facility• Assisting seniors in all departments as per need• Working at Front Office as night receptionist.• Working as kitchen supervisor in his absence• Gained hands on knowledge and experience in front desk, Kitchen, housekeeping, security, restaurant, laundry and engineering operations• Working as room service order taker• Was expert in computer software and billing that time

B.A., Arts

Activities and Societies: discovering new ideas and implementing them. Feel happy to share knowledge.

F&B Production, Food Production, 1

Activities and Societies: attended theory and practical classes got excellent training in bakery and continental

5Th Standard, School

Activities and Societies: sports study