Lead Product Development team with prioritization based on Strategic business goals and Product specific initiative to offer industry competitive product that can help to generate revenue for Banking Segment with high client satisfaction. Responsible for managing product delivery team across India to turn complex technical concepts into user-friendly products.

Seasoned Product Owner responsible for setting, prioritizing, and evaluating the work generated by a Scrum team to ensure impeccable features and functionality of Retail Online Banking Product.

Worked as a Business Analyst Specialist and Agile Scrum Master in Fidelity Information Services (FIS Global) Bangalore, with a focus to Deliver digital product solutions per client requirements. Other responsibilities includes Requirements gathering, Managing product delivery via SAFe Agile practices, Handling Scrum team and Client relations.

Worked as a Business System Analyst - Senior in Fidelity Information Services (FIS Global), Bangalore engaged in collecting business requirements and offering solutions for Consumer e-banking (CeB) product development for North American clients

As a Senior Business Analyst (Functional) my role is primarily on the Business Analysis front on the BFSI domain. Primary task is to interact with the client and elicit the business requirements, document the same in to BRD / FSD / UC. Additional task which includes Project Planning, Budgetory Estimation (in few cases), Testing, Training, Process orientation, Assist development team, Relationship management with client, Implementation of application and involving in Project management… Show more As a Senior Business Analyst (Functional) my role is primarily on the Business Analysis front on the BFSI domain. Primary task is to interact with the client and elicit the business requirements, document the same in to BRD / FSD / UC. Additional task which includes Project Planning, Budgetory Estimation (in few cases), Testing, Training, Process orientation, Assist development team, Relationship management with client, Implementation of application and involving in Project management activities. Show less

As a Senior Test Engineer, i was engaged in 3 UAT projects on T24 Core banking application on Treasury and Securities module. Experience includes preparation of Test Strategy document, Test Planning, Test scenario / condition / case preparation, Resolving production issues, Defect Management.

Worked as a Deputy Manager – Operations, heading the whole operations team of 15 members for a 1.5 bn GL Size Retail branch. Responsibilities includes the following• Smooth setting up of process in banking operations and ensuring 100% accuracy in transaction and quality in customer services• Ensuring Compliance with consciousness as stipulated by governing bodies and RBI which includes KYC, transactions monitoring, AML and Branch Audit & BASEL II norms. • Ensuring 100 % SOX… Show more Worked as a Deputy Manager – Operations, heading the whole operations team of 15 members for a 1.5 bn GL Size Retail branch. Responsibilities includes the following• Smooth setting up of process in banking operations and ensuring 100% accuracy in transaction and quality in customer services• Ensuring Compliance with consciousness as stipulated by governing bodies and RBI which includes KYC, transactions monitoring, AML and Branch Audit & BASEL II norms. • Ensuring 100 % SOX compliance in the branch banking process. • Handling CASA accounts and ensuring activation of the same without nil rejects from central processing unit. • Ensuring 100% achievement of six sigma scores in Customer wait time / resolution of customer queries. • To increase the profitability of branch by migrating & upgradation of BAND I and BAND II customers to opt BAND III, IV & V accounts and ensuring 100% quality customer services with out any escalated complaints. Show less

Worked as a Branch Operations Manager, heading the whole operations team of 13 members for a 550 mn GL Size Retail Banking branch. Responsibilities includes the following• Headed the Retail operations of the 550 mn GL Size Branch with an Average footfall of 1500-1700 • Being the standalone branch, the retail operations includes cash, clearing, CMS, CRM and Asset portfolio. • Roles include the fine-tuning of the process in the retail-banking segment. • Responsibilities include… Show more Worked as a Branch Operations Manager, heading the whole operations team of 13 members for a 550 mn GL Size Retail Banking branch. Responsibilities includes the following• Headed the Retail operations of the 550 mn GL Size Branch with an Average footfall of 1500-1700 • Being the standalone branch, the retail operations includes cash, clearing, CMS, CRM and Asset portfolio. • Roles include the fine-tuning of the process in the retail-banking segment. • Responsibilities include the smooth handling of Departments like account opening, cash, clearing, domestic bill clearance and jewel loan lending. • Coordinating with Corporate office and rolling out of new projects as specified by the corporate office since our branch is taken as one of the pilot study branch for all new projects to be implemented across the country. • Handling CRM related software (Finacle CRM) for customer query resolution with a separate team and giving inputs to corporate office with regard to improvement to be made in the software as so to make the complex procedure to be easy one. • Opening of CASA accounts and scrutinizing the same after clear checking of KYC Norms. Show less