Assistant Manager Customer Services
CurrentIn this role, I manage BRITA Customer Care end-to-end, Manage the Customer Care Team of 10 members, Publish the Regulatory Reporting, E-Commerce Escalations, Invoicing, CRM, Quality Assurance, and NPS Reporting, handle social Media Escalations, People Management, CSAT, Stakeholder Management, Customer Escalation Handling, and ensure High Customer Satisfaction.