Pradeep Rajkumar Email & Phone Number

Chennai, Tamil Nadu, India

• FULL Creative is a subsidiary of Anywhere Works. Anywhere Works focuses on Business Support Services to the US, UK Canada markets and also provides a variety of SaaS products• Collaborated with a team of 2 program managers to work cross-functionally on the desktop/web and mobile application platforms• Acted as a liaison between the scrum team and the other internal teams managing the communication process• Involved in all phases of the project lifecycle (from concept and requirements through launch and support) for two cutting-edge, Web-based editorial systems within an agile development environment.• Collaborated effectively with the project, product, and program managers to ensure project deliverables remained on track and aligned with business goals and expectations.• Analyzed product portfolio data to identify areas for improvement and assisted PMs in implementing the improvements.• Analyze, plan and develop project schedules and delivery timelines• Worked with UK clients on a beta application product testing and improvedthe product value by gathering feedback and sharing it with the Scrum Teamto enhance it further• Communicated progress and road blockers to the stakeholders, includinginternal and external users and made recommendations to removeroadblocks leading to on-time and on-budget delivery of project• Ensuring project quality and deadliness

• Traveled to UK office to assist the management with Recruitment, Training, and mentoring of employees• Attended business conventions and supported the sales team and provide product & services demo to the potential customers• Managed new customer onboardings to optimize team availability• Optimized team training and staff development• Managed all communication with clients and provided internallysupport• Maintained relationships with Key Accounts of multiple clients• Continual refinement and optimize the customer experience on products

Chennai, Tamil Nadu, India

• Administered all special projects for assigned clients• Analyzing the system for change requests and coordinating the changesrequired with the development team on applications• Performed review within the required timeframe for all customers• Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients• Improved operational efficiencies by updating customer service protocols and standards• Probed to identify business challenges to better understand the needs of prospective clients.

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India