Pradeep S Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Manage the configuration of the Logic Monitor’s monitoring tool. Logic Monitor collector configuration and installation. Monitoring at the attribute level of servers, URLs, networks, storage, citrix, virtualization devices, and databases using Logic Monitor. Maintain proactive communication with the internal IT teams regarding monitoring issues. The initial level of troubleshooting for all alerts received during monitoring activities. Restarting services/processes by using a PowerShell script. Dedicated and proactive IT professional with expertise in incident management, seeking a challenging role to utilize my skills in coordinating and resolving IT incidents efficiently. Analyzing root cause analysis (RCA) reports and taking necessary actions to prevent similar incidents/outages in the future. Coordinate monthly maintenance with multiple teams and ensure that the system is up to date. Preparing and maintaining reports as per the needs of the management.

Bengaluru, Karnataka, India

Dedicated and results-driven IT professional with a strong track record of resolving tickets within SLA and providing efficient end-user support. Proficient in installing, configuring, and updating Windows-based operating systems, as well as various client software. Skilled in handling Active Directory processes, troubleshooting hardware and software issues, and analyzing networking problems. Successfully troubleshoot and update DLP, SCCM, SEP, BitLocker, and Wi-Fi issues, mitigating potential risks and maintaining a secure IT environment. Analyze and diagnose DNS, DHCP, VPN, and other networking issues. A proactive problem solver with a keen eye for detail and a commitment to ensuring smooth IT operations

Bengaluru, Karnataka, India

Highly skilled and motivated IT Support Specialist with extensive experience in configuring, troubleshooting, and managing desktops/laptops to ensure efficient backup and recovery processes. Proficient in resolving printer, scanner, and LAN-related issues. Adept at monitoring and mitigating virus issues through Symantec Endpoint Protection and McAfee antivirus. Strong expertise in configuring and troubleshooting Outlook and Skype on IOS and Android devices. Experienced in the installation, configuration, and troubleshooting of MS Office suite versions and Office 365.

Bangalore

Completed internship successfully in the area of Software development and testing. And also having knowledge in eclipse and my eclipse.