Pradeep Krishna Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Data Catalog for tracking metadata of all data systems within Intuit for easy & fast discovery▪ Sunset a third-party enterprise catalog solution saving ~1M $ in annual subscription costs▪ Built a homegrown catalog used by 2500+ MAU with NPS > 60 for data discovery and exploration▪ Improved data discovery with 95% search relevancy in the Top 5 search results▪ Enabled self-serve toolings to reduce time to access data from 10 days to minutes▪ Reduced search and retrieval latencies by 80% leading to faster page loads▪ Helped data workers to detect, prevent, triage and communicate data issues quickly and efficientlywith end to end data lineage capture and visualization toolings▪ Created schema lifecycle policies like versioning, compatibility checks to prevent data issues▪ Developed "Data Products" by tying together data, process, ownership, and usage metadata▪ Integrated up with 30+ data platforms for content enrichment and enablement of new use-cases▪ Created an observability platform to shrink data lake size from 300K tables by 70% to 75K tablesIngestion Product is paved road solution to bring data from different Intuit managed andthird-party data sources into the data lake for data analytics and ML use-cases▪ Managed 300+ pipelines to ingest 20K+ tables from different transactional and file-based sources▪ Created a self-serve portal to ingest new datasets and reduce onboarding time from days to hours▪ Reduced bootstrap time and improved efficiency by 10X to load and repair historical data▪ Enhanced ability to handle data bursts during tax peaks with auto-scaling▪ Launched schema compatibility engine with autonomous pipeline recovery to decrease downtimes▪ Setup data parity as general purpose utility to build trust for end users and compliance requirements▪ Released real-time ingestion features to improve data availability from hours to minutes▪ Setup GDPR, SOX and 7216 controls in the ingestion product for regulatory and legal compliance

Bengaluru, Karnataka, India

Bangalore Area, India

Oracle Service Cloud (previously RightNow) is a cloud based CRM product which helps businesses to deliver a world class service experience to their customers through their contact center.Projects aimed towards:- Enabling businesses to handle and manage large volume data in a fault tolerant mechanism- Developing self-service abilities in the product facilitating extension and customizations of services- Increasing performance, scalability, availability and reliability capabilities of platform/framework - Supporting integrations with other products through public end points like SOAP and REST todeliver a complete and integrated full-stack support with other Oracle productsRoles and Responsibilities:- Managing multiple teams for design, development, release and delivery of new product features- Coordinating with support, consulting and account managers to resolve on-site customer issues- Requirement identification based on customer feedback, usage analytics, gap identification et cetera- Product management responsibilities like story generation, designing mockups, customer outreach,effort estimation, roadmap development, user documentation, usage monitoring et cetera.

Bengaluru, Karnataka, India

Data warehousing solution for omni-channel product sales and customer analytics- Building a data model and BI data infrastructure to analyze the customer purchasing behavior- Analyzing customer data to assess and improve client’s marketing performance for reducing costs, increase cross-selling and up-selling opportunities and improve ROI- Developing a analytics framework using Azure machine learning tool to identify as well as develop insights to predict customer response to marketing stimuliWeb based data visualization solution- Developing BI framework to enable business analysts to build and deliver web-based, self-serviced, interactive and responsive reporting dashboards with minimal delivery effort and on-boarding costs- To be used by sales and marketing teams to see their pipeline activity, measure their performance, identify opportunities and take necessary actionRoles and Responsibilities:- Managing and leading cross-functional teams focused on design and development of software- Partnering with clients to identify and track relevant KPI and metrics for their businessperformance management (BPM)- Consulting with clients during requirement gathering and analysis activity to prepare businessrequirement document (BRD), generating storyboards and mock-ups- Planning, budgeting and management of resources including generating estimates, developingproject and spring backlogs, generating weekly status reports for client presentation, evaluatingproject progress using tools like Kanban boards and burn-down charts, identifying and containingrisks on timely manner by taking corrective actions and review product feature and architecture.- Defining, measuring and improving the project performance metrics and SLAs- Undertaking recruitment activities to ensure timely delivery of project commitments- Train the development team on agile methodology, continuous delivery practices as well as onnecessary technologies based on project requirements

Bangalore

Product:CloudPortal, an Infrastructure as a Service (IAAS) product to offer and manage cloud resourcesMajor Projects: - Developing a feature to support customization and localization of email notifications from system- Using third-party component to identify and block users from blacklisted countries based on IP addressRoles and Responsibilities: - Responsible for end to end product life cycle management(PLM) of cloud management product- Executing feature development projects for newer releases of product- Interacting with business managers to convert functional requirements into technical requirements- Collaborating with service teams to develop and deliver customized features to customers - Working with system operations team to build and maintain server environments- Contributing to end-user documentation to facilitate easier adoption of product releases- Improving automation testing coverage to save significant number of testing man hours - Redesigning and revamping user interface for improved product usability for customers

Product:PeopleTools, a propriety framework for development of PeopleSoft ERP applicationsMajor Projects: - Updated framework to enable contextual embedded help for end user navigation of the application - Developed a feature to provide breadcrumb based navigation on work center pages- Worked on spell check enhancement to allow multi-lingual data input and spell correction Roles and Responsibilities: - Responsible for planning, development and maintenance of PeopleSoft ERP framework- Interviewing candidates for recruitment to different technical positions in the team- Mentoring and training new recruits for knowledge transfer - Managing customer accounts to provide on the fly solutions for critical issues- Supporting application (HCM, FMS and CRM) teams in developing customer centric solutions- Improved search capability with context menus to save significant man hours of user per year- Designated POC for “Rich Text Editor” component and responsible for enhancements and customer support

Master Of Business Administration (M.B.A.), Management Information Systems, General

B.E., Computer Science

Activities and Societies: - Vritanth Club

Pre-University

High School