Pradeep Silva Email & Phone Number

Colombo 03

Installing and configuring ATM machinesTroubleshooting day-to-day ATM/CRM breakdown (Hardware and software)Handling ATM reconciliation jobsTroubleshooting over the phone, ATM breakdown at call center

Overlooking help desk operation center.Provide 2nd and 3rd level technical support on Incidents and Requests raised by users via email, portal or phone call Performing initial triage on all networking outages, including L1 troubleshooting and raising cases to the Vendor where applicable Work Closely with Fujitsu IT to resolve the critical issuesInstalling OS and setup user laptops, configuring software and troubleshooting day-to-day issuesHandling printer issues and network issues

Maintenance & Troubleshooting HP server with Microsoft Windows 2008 with SQL 2012 Server.Day-To-day System Administration on HP Laptops and DesktopsMaintenance & Troubleshooting finger print device system (Add/delete users, backup)Installing/configuring and troubleshooting Lotus Notes email systemMaintaining hardware/software inventoryTroubleshooting printer issuesTroubleshooting phone systemNegotiate with vendors/ suppliers to get best available systems, better pricing, satisfactory after sales service and timely delivery of services/ systemsPerform daily backup procedures and contingency plansInteract with 3M IT international team as well as other IT professionals, vendors etc.

Basic system Administration like User-ID Admin, Password Admin, Backup and recovery admin, Event monitoring, Log monitoring.Maintenance & Troubleshooting HP Itanium Servers (Rx7620)Maintenance & Troubleshooting HP EVA4000, Command View EVAMaintenance & Troubleshooting HP XP128, Command View XPMaintenance & Troubleshooting HP SAN Switch 2/16VDay-Today System Administration on HP-UX 11.23Troubleshoot cluster issue on MC service guardTroubleshoot backup issues under DataProtector 5.5Attend issues on ML and DL servers

Successfully installed and maintaining File server (Windows 2003) with RAID5 and owned Mail server. Knowledge of VPN (Connected to German Mother Company). Troubleshooting of PABX system and ISDN telephone.Overlook the day-to-day maintenance & administration of the entire PC Network comprising of PC Servers, PC Workstations, Printers, Switches, Routers, Hubs & any other IT related equipment of the company. Implement systems & procedures to fine tune the company fire wall and propose suitable new solutions to improve the network functionality of the company.Ensure the protection of the company data, tasks include administration of server backups / restore, storage of backup media and implement disaster recovery mechanisms.Acquire new hardware for the company, tasks include, calling for quotations for suitable new hardware, recommend the ideal product/price as per company requirement, administer the deployment of such hardware.Maintain all the Email addresses of the group and streamline sameDesign & implement new network segments which arise from time to time.Webpage maintenance and programmingIT trainingLogisticsQuality managementSupervision of security at officeDoing inventory (Keys, Office equipments)

Design & implement new networkInstallation, configuration and troubleshooting of different type of ServersTroubleshooting customers Laptops, PCs and setup the configuration they need.Giving information’s to the Sales department so they offer correct devices to the customers.Visiting customer site and troubleshooting network problems, Server problems. (Including government sector and Big company)Researching of newly software and trained the service staff