Pradeep Sreenivasan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

 Collaborating closely with relevant teams such as ISPs, local IT, and cabling experts to restore services for offline devices. Facilitating clear communication and coordination for planned maintenance tasks carried out by ISPs/Vendors, ensuring minimal service disruption until completion. Compiling and overseeing daily reports and critical issue management. Overseeing the real-time monitoring of multiple network devices across various properties from the Dubai command center. Strategizing and orchestrating teams for the replacement of devices that have reached their end of life (EOL). Planning and executing activities related to the upgrade and replacement of network devices. Collecting and maintaining detailed inventory information to support effective inventory management. Organizing and conducting meetings to facilitate the implementation and review of Change Requests.

Dubai, United Arab Emirates

 Orchestrated and oversaw projects within demanding timelines, consistently meeting deadlines. Conducted and facilitated meetings with stakeholders at crucial project phases, providing weekly progress updates. Efficiently managed all documentation pertaining to contracts, project advancement, procurement, completion approvals, staff information, and payroll. Assumed ownership of projects and served as the "One Point of Contact," responsible for comprehensive reporting, progress tracking, cost analysis, quality control, and status updates. Maintained consistent communication with stakeholders, clients, vendors, and team members through various channels, including regular meetings and in-person interactions. Governed procurement activities and maintained diligent follow-ups with vendors and service teams. Successfully managed the operations of over 8 worksites and a workforce of more than 30 individuals concurrently. Implemented regular quality control measures to ensure adherence to quality standards and key performance indicators. Motivated the team through Rewards and Recognition initiatives, team lunches, and engaging activities, boosting morale and acknowledging team members' contributions. Closely monitored data uploads and effectively managed the upload queue until completion.

Abu Dhabi, United Arab Emirates

 Orchestrated the migration of over 800 employees from Cisco to Array VPN, ensuring a seamless transition. Ensured MAC, iPhone, and Android device user compliance with AirWatch Mobile Device Management (MDM) protocols. Implemented a VMware solution for over 900 users, delivering streamlined VDI experiences through thin and zero clients. Conducted an Active Directory cleanup by generating a comprehensive user list utilizing existing Line of Business (LOB) data. Managed IT assets meticulously by leveraging MDM enrollment to establish device identity, facilitating user asset tracking and ownership accountability. Maintained consistent engagement with stakeholders, clients, vendors, and team members through effective communication and in-person meetings. Successfully orchestrated the migration of server rooms and facilitated the setup of new facilities for optimal functionality.

Cochin Area, India

 Nurtured client relationships and provided comprehensive back-end support for ERP systems. Conducted engaging product demos and delivered compelling presentations. Skillfully planned, budgeted, and meticulously documented various projects. Collaborated closely with the pre-sales and technical teams, orchestrating demos, discussions, and related activities. Cultivated and sustained mutually beneficial connections with current clientele. Conducted thorough requirement analysis and project assessments. Undertook comprehensive system requirement studies and prepared detailed documentation

Bengaluru Area, India

 Offered expert technical assistance for a wide range of PC hardware and software concerns. Executed efficient troubleshooting procedures via phone and remote PC connections. Functioned as a Resolution Call Back (RCB) and TREX specialist. Acted as the primary point of contact (SPOC) for handling CE and XPR reports within the team. Provided guidance, mentorship, and leadership to a team of 30 individuals.

India

 Building and diagnosing issues in desktop computer systems

India

 Promotion and marketing of desktop computers, laptops, peripherals, as well as expertise in assembling and resolving issues with PCs.

Bachelor Of Engineering (Be), Computer Engineering

Activities and Societies: Awarded Best Project of the Year-2012 Elected as the President of department Selected as C-Cube student.

Education record

Elected as the School Pupil Leader.[Junior and Senior] Represented Kendriya Vidyalaya No.1 Palakkad in “Hindi Prachar Sabha” and bagged.