•Perform manual testing of various consumer devices and applications.•Execute test instructions, accurately report results, and ensure daily targets are met.•Identify and report deviations in test results, contributing to process improvements.•Consistently follow defined processes to maintain quality standards.•Adapt to changes in test procedures and instructions efficiently.•Involved in sanity, smoke, and regression test script execution and perform ad-hoc testing for… Show more •Perform manual testing of various consumer devices and applications.•Execute test instructions, accurately report results, and ensure daily targets are met.•Identify and report deviations in test results, contributing to process improvements.•Consistently follow defined processes to maintain quality standards.•Adapt to changes in test procedures and instructions efficiently.•Involved in sanity, smoke, and regression test script execution and perform ad-hoc testing for new features.•Execute regression test cases and enhance regression test scripts after new functional releases.•Generate regression status reports for all priority tasks on a daily, weekly, and monthly basis and submitthem to stakeholders.•Participate in sprint planning and standups for qa updates and feedback.•Collaborate with team members to enhance testing methodologies and improve overall efficiency. Show less

Responding to an average of 100+ customer queries daily, ensuring timely and professional resolutions.•Delivering technical support to address issues, guiding over 150 customers monthly through product or service difficulties.•Successfully resolving 90% of identified customer issues, consistently achieving high levels of customer satisfaction.•Efficiently managing and prioritizing interactions with up to 50 customers concurrently.•Offering valuable insights by providing feedback… Show more Responding to an average of 100+ customer queries daily, ensuring timely and professional resolutions.•Delivering technical support to address issues, guiding over 150 customers monthly through product or service difficulties.•Successfully resolving 90% of identified customer issues, consistently achieving high levels of customer satisfaction.•Efficiently managing and prioritizing interactions with up to 50 customers concurrently.•Offering valuable insights by providing feedback on common customer issues, trends, and improvement suggestions to the company. Show less

Installed and configured new equipment, machinery, or systems at client sites, ensuring proper functionality.•Conducted routine maintenance checks, performing inspections to proactively address potential issues and prevent major problems, including cleaning, lubricating, and parts replacement.•Provided comprehensive training to end-users or clients, ensuring proper operation and maintenance of equipment or systems.