Accomplished Program Manager with 14 years of experience leading complex, multi-disciplinary projects in the IT industry. Proven ability to drive strategic initiatives, collaborate with cross-functional teams, and deliver successful outcomes. Demonstrated expertise in project lifecycle management, risk management, communication, and stakeholder engagement. Passionate about innovation, operational excellence, and continuous improvement.Key Strengths• Technical Program Management: Overseeing complex technical projects, managing requirements and scope for successful delivery. • Agile & Waterfall Methodologies: Adapting project management approaches based on project needs. • Cloud Expertise (AWS): Leveraging cloud platforms to deliver efficient and scalable solutions. • Cross-Functional Collaboration: Leading and coordinating diverse teams to achieve project goals. • Risk Management: Proactively identifying and mitigating project risks throughout the project lifecycle. • Budget Management: Ensuring project delivery within budget constraints. • Communication & Client Focus: Clearly communicating project status and exceeding client expectations. • Incident, Problem, and Change Management: Implementing effective processes for managing incidents, problems, and changes.• SOP and OKR Reviews: Ensuring adherence to standard operating procedures and tracking progress against key objectives.Technical Skills • Project Management: PMP Certified, Agile (Scrum, Kanban), Waterfall, ITIL• Cloud Platforms: AWS Certified Solution Architect - Associate, Azure, GCP• AIML, deep learning model deployment and integration• DevOps & Version Control: DevOps exposure, Git, Bitbucket• IT Service Management: JIRA, ServiceNow, Remedy• Security & Compliance: Experience with VAPT, SOX, PCI DSS• Incident Management: Implementing and managing incident response processes.• Problem Management: Conducting root cause analysis and implementing corrective actions.• Change Management: Assessing, planning, and implementing changes to IT systems and processes.• SOP Development and Review: Creating and maintaining standard operating procedures.• OKR Tracking: Monitoring and tracking key objectives and results.
Hashicorp
View- Website:
- hashicorp.com
- Employees:
- 2516
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Senior Technical Program ManagerHashicorpBengaluru, Ka, In
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Technical Program ManagerJuspay Apr 2022 - Sep 2024Bengaluru, Karnataka, India• Led strategic initiatives for product deployment and integration, ensuring on-time and within-budget delivery.• Managed product infrastructure on AWS, optimizing resource utilization and ensuring security compliance.• Oversaw regulatory audit projects to ensure compliance with PCI and RBI guidelines.• Collaborated with cross-functional teams to address security vulnerabilities and optimize product performance.• Conducted Sprint planning and retrospectives to enhance software development processes.• Managed resource allocation and performance to optimize project delivery.• Conducted root cause analysis to identify and address underlying issues.• Managed change requests to ensure smooth implementation of new processes and technologies.• Developed and reviewed standard operating procedures to ensure consistency and efficiency.• Tracked progress against key objectives (OKRs) to measure performance and identify areas for improvement. -
Product Integration ManagerScienaptic Systems May 2019 - Apr 2022Bengaluru Area, IndiaProduct Deployment, Integration, and Support- Managed ML & AI-based Credit underwriting product deployment, integration, and 24/7 support operations.- Led product integration team, handling overall Project Management from kick-off to delivery.- Managed Pre-Deployment, Deployment, and Post-Deployment activities, including integration with client systems, data sources, and parsers.- Deployed credit underwriting product on AWS, Azure, and On-prem, and managed post-deployment performance data and VA/PT mitigation.- Created analytics dashboard with Mongo charts and solutioned for customer business use cases.Project Management- Led product integration team, handling overall Project Management from kick-off to delivery.- Developed project charter, requirement gathering, project management plan, and managed project plans.- Coordinated with clients for on-time completion of integration work and managed handover plan.Data Analytics Dashboard Development- Designed and developed data analytics dashboards to provide insights into product performance and customer behaviors.- Utilized data visualization tools (Mongo Charts, Tableau, and In-house analytics dashboard).- Collaborated with stakeholders to identify key metrics and KPIs for dashboard inclusion.Technical Operations- Utilized GIT for code management and Ansible automation for product deployment.- Managed AWS account, including resource provisioning, IAM access management, and client data management.Service Management and Team Management- Analyzed ticket trends, reviewed SOPs and KB articles, and managed vendors and product licenses.- Identified training needs, prepared rosters, managed shifts, and conducted appraisal discussions.- Organized team bonding activities and services review meetings with clients and internal management. -
Noc ManagerCss Corp Aug 2018 - May 2019BangaloreNOC Operations and Service management:• Managed 24/7 NOC team supporting AWS-based CPAAS product for clients, ensuring seamless product support and issue resolution.• Oversaw team operations, including:o Monitoring and troubleshooting of product infrastructure and cloud incident alertso Incident management and escalation procedureso Problem management and RCAo Change implementation• New customer onboarding on the platform• Outage notification banner management• Client management during sales campaigns• Ensured timely updates to customer status page during critical outages, maintaining transparency and communication.• Conducted regular services review and meetings with clients and internal management, including:o Weekly, monthly, quarterly, and half-yearly review meetingso Analysis of ticket trends and identification of areas for improvemento Reviewed and updated SOPs and KB articles, ensuring knowledge management and process improvements.Projects:• Initiated and led projects, including:o NOC runbook conversion to Ansible playbook, o Automating alert mitigation processes and improving efficiencyo VA/PT mitigation, ensuring security and complianceo AWS inspector implementationTeam management and skill Development:• Provided training and skill enhancement opportunities for team members, focusing on:o Technical skills developmento Soft skills development, including communication and problem-solving• Managed resources, including:o Roster preparation and shift managemento Appraisal discussions and performance managemento Training needs identification and planning• Organized team bonding activities, fostering a collaborative and productive team environment. -
Operations ManagerWipro Ltd. - India Sep 2011 - Aug 2018Mg RoadOperations Management- Managed overall service delivery for Infrastructure Management Services, including data center operations, end user services, incident management, problem management, and server and network VAPT.- Coordinated with 3rd parties for incident resolution, escalated incidents to appropriate teams, and managed monthly MS patch management and VA/PT mitigation.- Conducted services review meetings with clients and internal management, analyzed ticket trends, and reviewed SOPs and KB articles.People Management- Provided training and skill enhancement opportunities for team members, focusing on technical and soft skills development.- Managed resources, including roster preparation, shift management, appraisal discussions, and performance management.- Organized team bonding activities, fostering a collaborative and productive team environment.- Led a team of on-role and on-contract resources across multiple locations and managed team activities.Project Management- Managed Lean-Six sigma projects, including Pending Incident Reduction, Windows XP to Windows 7 migration, Incident and Service request resolution time reduction, ITSM Asset management tool implementation, and Service transition from headcount-based model to SLA model.- Implemented service improvement initiatives, established review mechanism for SOPs and KB documents, and skilled up experienced team members.Key Achievements- Setup daily review of KPI and SLA performance with the team.- Implemented service improvement initiatives to enhance resolution time and ticket management.- Established review mechanism for SOPs and KB documents.- Skilled up experienced team members and mentored new resources. -
Noc Analyst.Aol Aug 2010 - Jun 2011Bengaluru Area, IndiaPrimary responsibilities at AOL were:• Serve as the single point of contact between the Network Operations Center (NOC) and its customers. This includes providing 24x7 supports to all customers trying to reach the NOC.• Documentation of all incidents reported, on the Remedy and Ticket Tracker ticketing systems.• Monitoring for any service-impacting outages and sending outage notifications as and when necessary.• Provide level1 and level2 support to AOL’s partners who use AIM (AOL Instant Messenger) Federation.• Supporting end-user reported issues/problems with AOL Mails and escalating to operations if necessary.• Supporting issues reported by AOL’s Call centers and pursuing a fix (on conf-calls if necessary)• Monitoring AOL’s world-wide internet access networks (which include cable, dial up & DSL) using Netcool and OpenNMS.• Troubleshooting issues with AOL’s various web pages and escalating them to the appropriate groups. -
Gsa (Guest Service Agent)Kingfisher Airlines Nov 2009 - Aug 2010• Handling queries of guest and providing solutions first time they call.• Preparing reports on my work as well as of my team’s.• Troubleshooting when certain cases do not get resolved on call.• Maintaining contact with various departments associated with King Club.
Pradeep T Education Details
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PaceElectronics And Communication -
Govt. Pu College, Hassan Karnataka PuP.U.C P.C.M.B
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Sslc
Frequently Asked Questions about Pradeep T
What company does Pradeep T work for?
Pradeep T works for Hashicorp
What is Pradeep T's role at the current company?
Pradeep T's current role is Senior Technical Program Manager.
What schools did Pradeep T attend?
Pradeep T attended Pace, Govt. Pu College, Hassan Karnataka Pu, Kendriya Vidyalaya.
Who are Pradeep T's colleagues?
Pradeep T's colleagues are Pablo Navascues Jimenez, Paramjeet Singh, Avtar Singh, Casey Trahan, Forrest Davies, Emily Neil, Justin Barlow.
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