Troubleshooting, Configuring, and Diagnosing full range of Fortinet Network Security products such as FortiGate, FortiAP, Fortiswitch, Assisting clients to configure Firewall, High Availability cluster, VPN (Site-to-Site, Dialup and SSL VPN), UTM (Antivirus/Antispam, Web/Email Filtering, Application Control, Data Leak Prevention, and Intrusion Prevention) features to ensure solid network security. Solve complex IP routing problems associated with BGP, OSPF, such as route installation, route advertisement, route redistribution, route summarization, route flap, and neighbor relationships. Configuring and Troubleshooting remote Authentication using LDAP, RADIUS, Single-Sign-On along with two-factor authentication using hard/soft tokens. Analyzing flow of network traffic, taking packet capture using Fortinet built-in Sniffer tool and Wireshark to troubleshoot problems, running debugs, and diagnosing possible areas of cause. Collecting and analyzing client network information and recommending corrective actions based on the analysis. Identify security vulnerabilities and recommend clients regarding critical network security operations and enhancements. Examine numerous protocol-specific debugging tricks that speed up problem resolution Reproduce client’s network environment on lab equipment to replicate technical issues and perform root-cause analysis. Providing remote technical support through telephone and web. Reproduction of customer environments on lab equipment to isolate and solve any potential issues. Providing customer education where needed due to gaps in networking and product knowledge. Troubleshooting SAML authentication with SSLVPN ,2FA, authentication with certificate Reporting Software/Hardware related issues to R&D department. Managing customer communications and service level agreement until the closure of each case. Provided FortiGate best practise to overcome the security risk