• Expertise in managing projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with solution design and development teams• Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping, and requirements through implementation and deployment• Perform constant health checks of the project with stakeholders, identify, report, and propose mitigation approaches for risks to project deliverables and timelines• Direct team setup, business strategy, implementation of decision support solutions, and structured analytics & digital solution for clients as well as in-house projects• Manage, first and second-level support teams for applications which includes Root Cause Analysis of issues logged by users, understanding business logic, suggesting solution approaches, facilitating bug fix implementations, UATs, and customizations• Classify project dependencies and critical paths, and with maintaining accurate project plans with real-time milestone, task, and project health data for all the projects• Supervised implementation of new software and applications, ensuring their compliance with industry requirements and quality standards• Conduct Fortnightly meetings with various stakeholders from operations and branch operations to discuss various change initiatives and bridge any gaps in requirements• Manage vendor evaluation, providing recommendations for selection, and ongoing relationship management• Profound knowledge of understanding client’s business and development of technology plans; conducting system analysis and finalizing technical/functional specifications

• Manage and deliver complex and critical production management, infrastructure, and application support service for relevant platforms, activities, and processes across the domain• Ensure designs and delivered solutions support scalability, quality, performance, security, maintainability, and architectural integrity and are delivered in partnership with the Product organization to ensure durability and operational stability• In Support of the delivery of application management, application support, and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards• Serve as a key technical member of the Cloud Practice team in helping to ensure customer success in building applications and services on the hyperscalers platform• Plan, manage, and execute a variety of cloud deployments related to DevOps, Databases, Containers Technology, and Application Development/deployment• Analyse, define challenges, and prioritize the functional specifications, and operational architecture for a functional work stream within a highly complex strategic, global program• Create reference architectures and infrastructure code for configuring and orchestrating aspects such as monitoring, managing containers, infra compliance validations, etc.• Preparation of test plans, scoping, deriving scenarios, getting signoff for the same, and assisting in creating test cases for QA

Applications Handled :FIS FA Treasury Support / Implementation / UpgradeKastle Treasury Support / Implementation / UpgradeKRM FTP - ALM Support / Implementation / UpgradeIBM OnDemand Support / Implementation / UpgradeResponsibilities:•Providing First and Second level support for applications which includes Root Cause Analysis of issues logged by users, understanding business logic, suggesting solution approaches, facilitating bug fix implementations, UATs and customizations. •Coordinating between vendor and business for implementation of Kastle Treasury and IBM OnDemand upgrade project•Liaising with different vendors for speedy solution deliveries.•Providing ad-hoc MIS reports•Implementation of change requests, guaranteeing zero level of disruption to production systems.•Maintaining DR systems in sync with production environment and providing BCP and DR support.•Performing DBA activities, utilization monitoring and capacity planning on local database servers•Reviewing Customization Requests and making sure only the business critical requests are passed with minimal system change but optimum solutions. •Ensuring user requests are closed within agreed TATs•Closing Audit and TRAP items related to the applications supported

Responsibilities:-•Installations of systems and configuring machines according to user’s needs. •Maintenance and troubleshooting windows based environment.•Troubleshooting of OS & Application related issues.•Troubleshooting computer hardware issues.•All types of Hardware & Software implementation.