Pradeep Venugopal Email & Phone Number

Melbourne, Victoria, Australia

Bengaluru, Karnataka, India

Bangalore

Responsible for receiving, processing, investigating, and resolving customer disputes, fraudulent cases, Terms of Service violations and escalated customer facing issues. Report and reconciliation of disputes as well as minimizing risk and loss.• Investigate accounts to identify violations and take appropriate action.• Analyse fraud patterns and new trends.• Identify and prevent scam, fake accounts, data scraping and impersonation on the platform.• Take action on harassment, hate speech and defamation issues.• Identify account take-overs and assist in retrieving the same.• Provide training and floor support.

Bengaluru, Karnataka, India

Part of Product Quality investigations team (Safety), a sub-function of Transaction Risk Management Systems. The objective of this team is to reduce all product related customer complaints across Amazon's marketplace - US, UK, Canada, China, Hong Kong and India.Collaboration with business team, legal and other stakeholders to ensure all products sold on Amazon comply with the standards that also include:• Identify fraud patterns that has a direct impact on bad debt rate.• Identify, analyse and take action on compromised accounts.• Operate within industry approved standards of confidentiality and data security.• Take appropriate action based on Standard Operating Procedures.• Take independent decision in ambiguous situations.• Seller performance review.• Evaluate Plan of Action sellers.• Handle Escalation.

Bengaluru, Karnataka, India

• Prepare US tax returns - including US (Federal & State) Corporate & Partnership tax returns, International compliance tax forms and Extensions & Estimates.• Quality check all final deliverables before the returns being signed off. • Identify, anticipate and address important tax issues.• Assist new hires, provide direction to complete deliverables.• Owned offshore projects.

Master Of Business Analytics And Cyber Law, Business Analytics

Bachelor Of Business Administration - Bba, Accounting And Business/Management

Business/Commerce, General