Created an inspiring team environment that led to a 25% increase in employee satisfactionSet clear team goals and achieved them consistentlyDelegated tasks effectively and provided timely feedback, leading to a 15% reduction in errorsRecognized high performance and rewarded accomplishments, boosting team moraleOversee day to day operationsMonitor team performances and report metricsMotivate team members to achieve the career goalsDiscovered training needs and provided coaching accordinglyListen to team members feedback and solve any issue or conflictsSuggested and Organized team building activities

Managed the Team in the Absence of Team leaderMentored the new team members and improved their productivity by 20%Conducted team review meetings to identify and resolve issues that improved team performance by 10%Periodic one to one conversation with the team members, provided them feedback on their production and Quality and ensured support to them in case of any difficultyProvided guidance and motivation to the team that enhanced smooth daily operationsWas open for Special projects allotted by the managers and Team leaders so that the allotted claims to the Team are completed before the TAT and ensure no spill overs for the day

Effective Process training for the new joiners to bring in utmost clarity to themMaintained excellent relationship within the team and created a healthy work environmentConsistently exhibited positive behavior and effective communication skills that demonstrated the Company’s core values, quality and customer service.Managed special projects allotted by the Team Leader and made the delegation of work easier in the teamTeam and process orientation for the new joiners and ensured integrityTeam motivation as and when requiredMaintained an un biased environment and encouraged the team members to help each other.Volunteered support at the time of crisis and helped the team in managing the situation.

Work order review, calling the insurance carriers to check on the status of the claims filed with them & recorded update in the Client softwareObtained data regarding claim status, payment information and EOB through the insurance carrier websites for the claim and post the same in the client software.For denial of claim, called the insurance carrier to get the reason and tried to fix itIn case of denial not been fixed, passed on the same to AR analyst to fix the sameEffective coordination with the insurer and the AR Analyst to ensure smooth processing of the claim.Follow up with the respective teams until the claim is processed and paid.Ensured utmost adherence to the process to achieve goalsHelps team in crisis situation by extending shifts and doing production more than the required percentage.

Utilized all available resources to obtain and enter insurance coverage information for ordered services into patient’s file.Verified patient insurance coverage of medications, administration supplies and related pharmacy services.Facilitated and completed the Prior Authorization process with insurance companies.Completed full Medical Verification for all medications, administration supplies and related pharmacy services.Acted as a patient representative during insurance verification and pre-certification process.Contacted insurance companies for benefits to obtain authorization or certification periodicallyFollowed up with insurance companies concerning benefits, authorization, or certifications when necessary.Documented all calls, correspondence, and related activities to each patient’s account.Send the estimated bill and verified information to the hospital, in which patient was treatedPerformed quality check and mentored new associates.

Personnel department: PF and leave balance related data entryAllotting batch no and explaining about the course programme, Safety precautions to new trainees.Time office managementCo-ordinating with the Safety officer for Departmental safety precautionary instructions.Inspecting the regular employees to wear Safety shoes, Safety Gloves, Safety Helmet, Safety Goggles at the production floor and report the same to Safety Officer.Conduct Tool Box training at regular basis.Co-ordinate with the safety officer and medical department at the time of emergency.Inspection of body paint (inner/outer), over hauling of bogie frame, wheel, tyre and general weldingFabrication of bogiesBasic training centre