- Leadership and Oversight: Direct the India-based support team in delivering comprehensive user and administrator-level support for Xvoucher’s software platform, addressing candidate and B2B customer needs promptly and ensuring high-quality service.- Cross-Functional Collaboration: Partner with internal teams to expedite solutions, align on customer support strategies, and drive cohesive responses for enhanced customer satisfaction.Team Growth and Development: Facilitate the… Show more - Leadership and Oversight: Direct the India-based support team in delivering comprehensive user and administrator-level support for Xvoucher’s software platform, addressing candidate and B2B customer needs promptly and ensuring high-quality service.- Cross-Functional Collaboration: Partner with internal teams to expedite solutions, align on customer support strategies, and drive cohesive responses for enhanced customer satisfaction.Team Growth and Development: Facilitate the growth of the India Operations team by overseeing recruitment, hiring, and onboarding of new employees, ensuring the team is fully equipped to meet evolving operational demands.- Operational Reporting and Metrics: Monitor key operational metrics, including budgetary controls, service level compliance, and performance metrics, providing transparent and actionable reports to stakeholders.- Performance Management and Training: Identify training gaps and lead initiatives to elevate team capabilities, developing and implementing training programs that promote consistent service excellence across global teams.- Customer and Vendor Onboarding: Coordinate onboarding processes for new customers and vendors, managing contract facilitation, system configuration, and collaboration with sales enablement and account management to streamline demos, platform introductions, and ongoing documentation.- Process Optimization: Continuously analyze and enhance processes and procedures to improve efficiency, ensuring best practices are followed to meet and exceed internal and external objectives.- Individual Contributions: Serve as a key contributor within the Operations team, fulfilling essential tasks to support overall team effectiveness and business goals. Show less

Over 15+ years of Leadership, Training, eLearning and Business Management experience. Experience working on high visibility projects and programs. Managed and supervised technical and professional development courses for the organization. Led, trained, and developed individuals resulting in promotions and career advancement. Increased learning resources by 200%; facilitated personnel learning by incorporating new software and technology.- Excellent Leadership, Management, Training… Show more Over 15+ years of Leadership, Training, eLearning and Business Management experience. Experience working on high visibility projects and programs. Managed and supervised technical and professional development courses for the organization. Led, trained, and developed individuals resulting in promotions and career advancement. Increased learning resources by 200%; facilitated personnel learning by incorporating new software and technology.- Excellent Leadership, Management, Training, Coaching and Business Development skills.- Training and Learning & Development content creation and management across all the media.- eLearning: Implementing and Managing LMS (Moodle).- Span control of 800+ with least employee turnover.- HRMS/PMS – Collaborating with HR in implementation and execution.- Participating in Hiring, Appraisals & Promotions.- Process Migration; Track record in managing complex projects including large number of participants. Show less

__ Zaggle offers various Prepaid Cards to corporate for their employee welfare & benefits.__ ‘Zaggle Restaurant Cashbacks’ is a mobile app giving cashbacks and merchandise offers to people who wish to dine at select venues.__ Customer Experience: Responsible for over-looking Operations & Customer Care to deliver great user experience _____ App Users: Specific to Hyderabad & Mumbai Area_____ Corporate Clients: Offering Zaggle Cards to their employees.__… Show more __ Zaggle offers various Prepaid Cards to corporate for their employee welfare & benefits.__ ‘Zaggle Restaurant Cashbacks’ is a mobile app giving cashbacks and merchandise offers to people who wish to dine at select venues.__ Customer Experience: Responsible for over-looking Operations & Customer Care to deliver great user experience _____ App Users: Specific to Hyderabad & Mumbai Area_____ Corporate Clients: Offering Zaggle Cards to their employees.__ Digital Marketing and Brand Management._____ Managing B2B & B2C Digital Marketing Teams.__________ B2B: Zaggle Prepaid Cards & Gifting Solutions.__________ B2C: Mobile APP - Zaggle Restaurant Cashbacks Show less

Kaplan India is legally compliant subsidiary of Kaplan Inc; operating as a shared service provider to various business vertical of Kaplan, across Technology, Content, Services & Contact Centers.Worked as Client Experience Manager Quality & Process.- Client Implementation by developing demos, layouts, flowcharts, diagrams & documentations.- Team Management in accordance with timescales, costs and client expectations.- Developing reports to analyze current state of project and… Show more Kaplan India is legally compliant subsidiary of Kaplan Inc; operating as a shared service provider to various business vertical of Kaplan, across Technology, Content, Services & Contact Centers.Worked as Client Experience Manager Quality & Process.- Client Implementation by developing demos, layouts, flowcharts, diagrams & documentations.- Team Management in accordance with timescales, costs and client expectations.- Developing reports to analyze current state of project and mobilize resources towards goal achievement.- Improve operations by conducting team meats to analyze and incorporate changes in policies and procedures.- Accessing operational risk and reward ratios by taking account of structural changes, staff movements, compliance requirements and new technologies.- Defining operational feasibility by analysis and solution development associated with the process.- Train, coach and manage team members via performance reviews & development plans.- Ensure SLAs are met as agreed upon by the client.- Review and analysis of performance reports on weekly & monthly basis with clients and team members to identify and correct the performance deviations. Show less

ebookers Inida operates as a part of ebookers UK Group. The company operates as a shared service provider for ebookers.com in domains like sales and client services. Designation Relationship Development Consultant- Mentoring and managing team to achieve sales target.- Hands on experience on Amadeus (CRS)- Maintaining records of client communications and sales for training and development of the team.- Identifying key areas of improvement and developing appropriate… Show more ebookers Inida operates as a part of ebookers UK Group. The company operates as a shared service provider for ebookers.com in domains like sales and client services. Designation Relationship Development Consultant- Mentoring and managing team to achieve sales target.- Hands on experience on Amadeus (CRS)- Maintaining records of client communications and sales for training and development of the team.- Identifying key areas of improvement and developing appropriate solutions.- Handling escalations and developing strong inter-personal relationship within the team to inculcate vision and core values of the business. Show less

iShiva Back Office Pvt. Ltd. is an international call center in Gurgaon for clients based in U.S. The company also caters to the billing and data entry solutions to U.S. clients.I worked as Call Center Executive and was responsible for sales of numerous products via inbound and outbound calls. The processes included b2b and b2c clientele in US.

Daksh eServices BPO has facilities in India and Philippines. The company offers IT and Non-IT services to companies worldwide. I worked as Customer Care Executive and was responsible for providing support services to the client called PayPal.