 Performance-driven professional with nearly 18 years of rich & extensive experience in Strategic Operations Management, Customer Engagement & Satisfaction, Process Management and People Management  Expert in Engagement Management, Order Management Operations - Global Cloud Offerings - Sales Operations, Data Analysis & Data Management in US Pension Plan Service and FMCG Market Led productive teams using interactive and motivational leadership that spurs people to willingly give excellent results, while steering efforts in developing & maintaining Team Project Matrix, including TAT, escalations & quality Customer centric approach ensured all the activates are planned keeping customer satisfaction in mind and driven certain projects to improve the same. Swiftly completed projects with cross-functional skills and ensuring on-time deliverables within preset parameters Pivotal in identifying underlying risks, deficiencies, & opportunities at forefront with skilled in monitoring different kinds of processes A strategist & implementer with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully

Senior Project Analyst