Pradeepa G Email & Phone Number

Started my career in Cognizant Technology solutions as Process Executive (Contractor) in 2017 and got promoted to Process Specialist-SME in July 2022.Creating and updating Process related SOPs, streamlining workflow, and creating teamwork environment to enhance productivity innovatively.Handled a team of 15 members and produced good results within a short span of time.Worked as a good team player and lead the team to achieve good results.Identifying process gaps and fixing them accordingly.Mentor/Coach a team of process executives/ senior process executives.Ensure quality monitoring and audits for associates to identify areas of improvement for the team or individuals.Encourage the team to take domain certifications and training on an ongoing basis.Conduct peer reviews and refresher training.Complete mandatory training for self as identified in the training plan for the project.Align individual goals with team objectives (work cohesively with the team).

Chennai, Tamil Nadu, India

Main responsibility is to Interact with Customers to meet process deliverables.Understanding Clients requirements and developing and implementing process in line with guidelines.Documenting the Inventory received from the client, feedback given for each associate for future reference.Maintaining confidential documents related to Project and taken care of associates daily work allocation and the completion status.Supporting the team by clarifying queries related to Process, providing feedback to associates on weekly wise to improvise their skills.Preparing and maintain Excel sheets with various product information.Contribute to and participate proactively in knowledge sharing sessions.

As per SOP guidelines, extracting and curating the attributes for the given products.Collecting product information and images from the online portals.Updating product data, specifications and images.Always maintained 100% Productivity and Quality.

Bca

H.S.C

S.S.L.C