Senior Business Analyst
Current• Led program management for revenue operations, driving initiatives from planning to successful implementation while mitigating risks.• Achieved a 25% reduction in cost per contact by optimizing bot deflection and monitoring contact rates.• Developed predictive models to reduce customer churn by 30%, driving proactive retention strategies and improving customer engagement.• Increased attach rates by 20% through structured OKRs, translating goals into actionable outcomes that fostered a performance-driven culture.• Collaborated with executive leadership to align revenue initiatives with broader business goals, ensuring stakeholder buy-in and project success.• Defined and monitored key revenue metrics, performing ad-hoc analysis and ensuring accurate systems integration for enhanced business decisions.• Designed dashboards that provided critical insights into revenue trends, enabling data-driven strategies for optimization.• Managed and optimized variable pay structures, aligning compensation plans with business performance to enhance operational effectiveness.
