Pradeep Adhikari Email & Phone Number

5+ years of experience in system administration with a demonstrated history of working in the information technology and services industry. Skilled in Windows Server, Troubleshooting, System Center Configuration Manager (SCCM), Strong engineering professional with a Govt. Polytechnic Dwarahat focused in Computer Science and Engg from Govt. Polytechnic College. • Installation, Administration, Configuration & Troubleshooting of Windows OS.• Providing VIP users support by remote support or visiting on user desk.• Good knowledge of Share & file permission.• Good knowledge of all types’ drivers’ installation & configuration.• Knowledge of AD DC, WDS, SCCM, DHCP & DNS.• Knowledge of TCP/IP and routing protocols.• Knowledge of VLAN restriction over a large organization management.• Supporting Application’s - MS Office , Internet, Citrix , Vworkspace , VPN application.• Establishing and Maintenance of LAN & WAN.• Giving support by remote and calls.• McAfee drive encryption, decryption & troubleshooting with related issues and End point encryption login issues.• Knowledge of intranet WIFI configuration and troubleshooting on LAN and WIFI related issue.• Working with WSUS client machines and problematic systems which are not getting updated through WSUS server.• Managing Domain client’s issues at the user end.• Troubleshooting and configuration & managing outlook, E-mail system issues.• Supporting and managing different type of web application (Citrix, Vworkspace, and VM-ware).• Creating PST, mail rules, Out of office.• Active directory management (creating deleting user, delegating permission to domain users. • Support VC devices connectivity with client location.• Ability to work under pressure and within a team..Leading team by way of proving L2 support. Using REMEDY application to handle.Monitoring & managing client requests according to the SLA.Expertise & Skills:-• Installation, Administration, Configuration & Troubleshooting of Windows XP & Windows 7 professional.• Vendor Coordination for hardware failure.• Good knowledge of Share & file permission.• Good knowledge of all types’ drivers’ installation & configuration.• Cisco routers and switching products.• Knowledge of Switching and Router.• Good Knowledge of DHCP & DNS.