Technical Expert (External)- Information Technology (EA-33)IT Projects and Services, Information Security ,Cyber Security and Privacy Protection.

Managing Service Delivery for Cloud Services and workloads (AWS and Azure).Migration of on-premises workload to Cloud. Manage cost, resource and compliance using CMP tools. Managing Service Delivery for Data center . Remote monitoring & Management of DC workloads & Networks.Migration and upgradation of OS, Networks and databases. Managing DC hosting and co-location services. Management of hosted platform, e-mail and web applications. Manage migration, upgradation and security compliance. Managing New Service Provisioning & transition. Planning and execution of service provisioning as part of new account onboarding for both cloud and DC-RIM engagements. New account transition, documentation and handover to the operation team. Compliance to ISO standards- ISO 20000, ISO 27001, ISO 9001.Stakeholder management including all OEMs. datacenter providers , private & public cloud providers. Release service management guidelines , templates and conduct service management orientation training.

Managing Data center Integration Projects. Data center Greenfield projects. Data Centre Capacity upgrade. Disaster recovery (DR) solution. Key account transition for managed services engagement. Setting up of project management office (PMO).Stakeholder management including all software and hardware OEMs. Project health monitoring and reporting to senior management. Project requirement understanding and extending support to pre-sales team. Release project management guidelines , templates and conduct project management orientation training.

Data center IT infrastructure- Monitoring and management of Infra and workload. Migration and upgradation of OS platform and databases. Managing DC hosting and co-location services. Monitoring and management of hosted platform, e-mail services and web applications. Manage migration, upgradation and security compliance. New Service Provisioning-planning, execution, monitoring and sign off. Stake holder management including all Data Centre providers and OEMs.

Data center System Integration Projects- planning, execution, monitoring and sign off. Service account Transitions for key accounts -planning, execution, monitoring and sign off. Facilitate knowledge transfer to operation team for key accounts along with relevant documentation. Customization and enhancement of support tools. Process design for project management and service management. Stakeholder management including all software and hardware OEMs.

Managing field technical support team. Managing contracts in the region covering both field and resident resources engagements. Contract renewals and support billing & collection. Support sales team for new services business. Understand client requirement and support pre-sales team.

Technical support to resolve IT hardware and OS issues. Attending break fix calls on smart multimedia PCs, servers , and network devices. Managing few clients and contracts renewal, billing and collection.

Technical support to resolve IT hardware issues. Attending break fix calls on desktops, laptops, printers, scanners, plotters and data/fax modems. Carry out preventive maintenance tasks. Managing few clients and contracts.

Technical support to resolve IT hardware issues. Attending break fix calls on desktops, laptops, printers, scanners and small UPS. Carry out preventive maintenance tasks.