Pradeep Baskar Email & Phone Number

Surrey, Bc, Ca

Surrey, British Columbia, Canada

Surrey, British Columbia, Canada

Vancouver, Canada Area

• Assisted prospective customers with detailed product information and services offered• Researched and resolved complex customer inquires, both in writing (Email and chat support) and phone support, maintained technical support logs• Identified underlying concerns to resolve client complaints related to their accounts • Resolved payment escalations by collaborating with internal stakeholders• Identified repetitive customer inquiry trends and collaborated with internal teams for… Show more • Assisted prospective customers with detailed product information and services offered• Researched and resolved complex customer inquires, both in writing (Email and chat support) and phone support, maintained technical support logs• Identified underlying concerns to resolve client complaints related to their accounts • Resolved payment escalations by collaborating with internal stakeholders• Identified repetitive customer inquiry trends and collaborated with internal teams for resolution• Ensured adherence to security protocols and privacy requirements for customer contacts across all operations Show less

Vancouver, Canada Area

• Reviewed and submitted financial reports, identifying long shorts, completing bank deposits, reconciled journal accounts

Surrey, British Columbia, Canada

• Created online market presence for small businesses through website development, social media channels and local directory listings to generate leads and drive conversions• Optimized website with SEO techniques for relevant keywords, increased organic traffic of local visitors through off page techniques and generated additional revenue• Executed SEM and social media paid campaigns to drive traffic

Coimbatore Area, India

Operating under the brand “Radio Mirchi,” Entertainment Network India Ltd is a publicly traded entertainment leader and the first Indian radio company to expand its brand to outside of the country with a recent launch in the United Arab Emirates. As an Account Manager, I was responsible for:• Maintained strong relationship with clients and agencies, provided exceptional customer service• Handled documentation for onboarding new clients by ensuring adherence to company policy… Show more Operating under the brand “Radio Mirchi,” Entertainment Network India Ltd is a publicly traded entertainment leader and the first Indian radio company to expand its brand to outside of the country with a recent launch in the United Arab Emirates. As an Account Manager, I was responsible for:• Maintained strong relationship with clients and agencies, provided exceptional customer service• Handled documentation for onboarding new clients by ensuring adherence to company policy requirements• Communicated day to day and monthly performance reports to clients through email• Conducted collaborative analytical market research using online tools to evaluate new promotional opportunities• Mentored new recruits by providing on-job training, shadowing and sharing feedback • Developed new sales funnels through client acquisition and existing client retention Show less

Chennai Area, India

A subsidiary of Citigroup, Citibank NA is one of India’s largest retail and commercial banks and the only one to provide a full service onshore platform. Transitioning from a more client-facing retail banking role to Corporate Sales I saw significant success through surpassing monthly sales targets by at least 120% for the financial year 2016 - 2017.• Assisted retail and corporate banking clients by providing comprehensive information with account opening, account management and credit… Show more A subsidiary of Citigroup, Citibank NA is one of India’s largest retail and commercial banks and the only one to provide a full service onshore platform. Transitioning from a more client-facing retail banking role to Corporate Sales I saw significant success through surpassing monthly sales targets by at least 120% for the financial year 2016 - 2017.• Assisted retail and corporate banking clients by providing comprehensive information with account opening, account management and credit requirements • Ensured compliance of corporate regulatory guidelines and frameworks across all banking operations• Resolved challenging issues and client inquiries through verbal and Email communication• Tracked customer escalations with internal stakeholders for quick resolutionSurpassed targets transitioning from a retail banking role to corporate acquisitions by 120% for the year 2016 – 2017 thereby achieving significant success Show less

Aberdeen, United Kingdom

• Tally cash registers, verify and report intake of stocks, set up monthly sales promotions

Chennai Area, India

• Gained an insight on Media planning and production• On hand experience in pre-production and production of 12 TV Talk show episodes• Involved in project planning and execution including budgeting, organizing, and resource development

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General

Activities and Societies: Aberdeen University Students’ Association (AUSA) - INTERSOC (International Society)

B.Sc, Visual Communication

Education record

High School,Higher Secondary

Education record