Pradeepkumar Ks Email & Phone Number

Bangalore Area, India

Role: Head of Business Excellence &Testing, Chief Privacy Officer.As the Head of Business Excellence and Testing, I am responsible to ensure Reliable, Repeatable, and Consistent Service Delivery through effective process, project, knowledge management, Business Continuity management, Information security, Data Privacy and testing practices. I am also responsible for implementing strategic initiatives to ensure successful business engagements covering all business units. My key responsibilities include• Implementing Business Processes based on CMMI, ISO 9001, ISO 27001, HIPAA and HITRUST requirements• Business Continuity management - planning, implementation, training and testing• Implementing Information security and Data Privacy (as Chief Privacy Officer)- Defining and implementing policies, Ensure planning, tracking and controlling management of critical data (PII & PHI) handled as part of customer projects. • Implementing risk-based program/project management, and engagement governance to ensure successful delivery• Facilitating projects & engagements in process set-up, improve customer satisfaction & relationship, based on customer commitment/expectations management. Measurement and analysis of customer satisfaction is one of the practice enabling this.• Implementing break-through improvement programs to benefit the customers and my organization.• Implementing and supporting tools for Project Management (Financial Force-PSA), Knowledge Management (iKnowledge) and Time Management (Sapience).• Conceptualizing and implementing the strategic initiatives and delivering results by effectively managing distributed teams• Testing – Plan and execute both manual and automated testing to ensure defects are not leaked to the customers.

Bangalore

Last Role: Head Customer Advocacy Group (OPERATIONS DIRECTOR) As the Operations Director and Head of Customer Advocacy Group, I act as customer’s advocate within the organization, and is responsible for implementing strategic initiatives with focus on customer relationship improvement across the organization covering all lines of business. My key responsibilities include• Business Excellence, with focus on strategic accounts• Customer satisfaction measurement (surveys) for all divisions and services of the organization, covering project level, account level, end users and business users.• Implementing Customer Value Creation initiative for the strategic accounts• Assessing the health of key accounts to create the health profile, which is used for management decisions• Facilitating key accounts to improve customer satisfaction & relationship, based on customer expectations, CSAT, Account Health and Customer Onboarding• Conceptualising and implementing the new strategic initiatives and delivering results by effectively managing distributed teams

Bangalore

• Defining and institutionalizing processes to meet the requirements of CMMI • Managing SQA / SEPG functions • Conducting process audits for projects (Development, Maintenance & Application Support projects)• Reviewing the projects based on health status (Red / Amber / Green)• Champion for Six Sigma & optimization projects • Training and mentoring for Six Sigma, Lean, ISO9001, CMMI, QPM, Decision Analysis, Metrics, Performance Models, and Statistical Techniques (SPC)• Contract Review (review of RFI responses, Proposals, Contracts etc)• Analysis of projects’ data to understand the capability, maturity of processes and possible improvement areas, and benchmarking• Best practices sharing across engagements / projects

Bangalore

• Head the Quality Department, with independent responsibility of the SQA/SEPG functions.• Management Representative for ISO 9001 Quality System Implementation.• Provide training on ISO9000 QMS, CMM, Metrics and Statistical Techniques.• Plan and ensure internal quality audits and subsequent corrective and preventive actions.• Plan and ensure system tests and subsequent corrective and preventive actions.• Facilitate process improvement based on CMM framework and current implementation of QMS.• Data analysis of projects to understand the capability and maturity of processes to create periodic baselines / benchmarks.• Facilitate the piloting of new / modified processes.• Conduct customer satisfaction survey, analyze results and initiate actions.

Bangalore

• Managing the operations of Q-Cert in Bangalore.• Provide consultancy and guidance to the clients for defining appropriate processes, implementation, and ISO9000 certification.• Conduct Quality Audits for the clients of Q-Cert.• Provide training on Quality Assurance and ISO9000 QMS.• Business development.

Saudi Arabia

• Management Representative for Quality System Implementation.• Developing and implementing Quality Manual & procedures in compliance to ISO 9000 Standards, and Quality System implementation.• Analyze customer specifications and prepare Quality Plans for various projects.• Coordination of product verification and validation by customers

Trivandrum, Kerala

• Quality Management System development implementation and maintenance.• Quality Planning based on the product specifications.• Document control and Quality audit.• Quality Assurance using SQC and other modern QA tools.• Coordination of product verification/validation with customers.• Non-conformance analysis, corrective action implementation & verification of effectiveness.• Automation of the Process Database (Lessons Learned, Best Practices & Capability Baselines). • Automation of the “Non-Conformance Evaluation and Quality Index System”.

Kolkata Area, India

• Quality Assurance and Control• Root cause analysis and solving of various quality & production problems, in collaboration with other functions such as engineering, and PPC.• Vendor Quality Assurance for problem solving• Applying Statistical Techniques.• Development & implementation of Operation Procedures & quality audit systems.• Co-ordination of Change Center & Quality Circle activities.

M.S. / E-Mba, Management Of It Services / General Management

This is a dual degree Masters program in Management by Amrita School of Business and SUNY, Buffalo

M.S., Software Engineering

This is a BITS Pilani off-campus program.

M.S., Quality Management

This is a BITS Pilani offcampus program.

B.Tech, Mechanical, First Class