Pradeepkumar Ks Email & Phone Number

Bangalore Area, India

• Role: Head of Business Excellence &Testing, Chief Privacy Officer.As the Head of Business Excellence and Testing, I am responsible to ensure Reliable, Repeatable, and Consistent Service Delivery through effective.
• Implementing Business Processes based on CMMI, ISO 9001, ISO 27001, HIPAA and HITRUST requirements
• Business Continuity management - planning, implementation, training and testing
• Implementing Information security and Data Privacy (as Chief Privacy Officer)- Defining and implementing policies, Ensure planning, tracking and controlling management of critical data (PII & PHI) handled as part of.
• Implementing risk-based program/project management, and engagement governance to ensure successful delivery
• Facilitating projects & engagements in process set-up, improve customer satisfaction & relationship, based on customer commitment/expectations management. Measurement and analysis of customer satisfaction is one of the.

Bangalore

• Last Role: Head Customer Advocacy Group (OPERATIONS DIRECTOR) As the Operations Director and Head of Customer Advocacy Group, I act as customer’s advocate within the organization, and is responsible for implementing.
• Business Excellence, with focus on strategic accounts
• Customer satisfaction measurement (surveys) for all divisions and services of the organization, covering project level, account level, end users and business users.
• Implementing Customer Value Creation initiative for the strategic accounts
• Assessing the health of key accounts to create the health profile, which is used for management decisions
• Facilitating key accounts to improve customer satisfaction & relationship, based on customer expectations, CSAT, Account Health and Customer Onboarding

Bangalore

• Defining and institutionalizing processes to meet the requirements of CMMI
• Managing SQA / SEPG functions
• Conducting process audits for projects (Development, Maintenance & Application Support projects)
• Reviewing the projects based on health status (Red / Amber / Green)
• Champion for Six Sigma & optimization projects
• Training and mentoring for Six Sigma, Lean, ISO9001, CMMI, QPM, Decision Analysis, Metrics, Performance Models, and Statistical Techniques (SPC)

Bangalore

• Head the Quality Department, with independent responsibility of the SQA/SEPG functions.
• Management Representative for ISO 9001 Quality System Implementation.
• Provide training on ISO9000 QMS, CMM, Metrics and Statistical Techniques.
• Plan and ensure internal quality audits and subsequent corrective and preventive actions.
• Plan and ensure system tests and subsequent corrective and preventive actions.
• Facilitate process improvement based on CMM framework and current implementation of QMS.

Bangalore

• Managing the operations of Q-Cert in Bangalore.
• Provide consultancy and guidance to the clients for defining appropriate processes, implementation, and ISO9000 certification.
• Conduct Quality Audits for the clients of Q-Cert.
• Provide training on Quality Assurance and ISO9000 QMS.
• Business development.

Saudi Arabia

• Management Representative for Quality System Implementation.
• Developing and implementing Quality Manual & procedures in compliance to ISO 9000 Standards, and Quality System implementation.
• Analyze customer specifications and prepare Quality Plans for various projects.
• Coordination of product verification and validation by customers

Trivandrum, Kerala

• Quality Management System development implementation and maintenance.
• Quality Planning based on the product specifications.
• Document control and Quality audit.
• Quality Assurance using SQC and other modern QA tools.
• Coordination of product verification/validation with customers.
• Non-conformance analysis, corrective action implementation & verification of effectiveness.

Kolkata Area, India

• Quality Assurance and Control
• Root cause analysis and solving of various quality & production problems, in collaboration with other functions such as engineering, and PPC.
• Vendor Quality Assurance for problem solving
• Applying Statistical Techniques.
• Development & implementation of Operation Procedures & quality audit systems.
• Co-ordination of Change Center & Quality Circle activities.

M.S. / E-Mba, Management Of It Services / General Management

This is a dual degree Masters program in Management by Amrita School of Business and SUNY, Buffalo

M.S., Software Engineering

This is a BITS Pilani off-campus program.

M.S., Quality Management

This is a BITS Pilani offcampus program.

B.Tech, Mechanical, First Class