Pradeepkumar Manani Email & Phone Number

Navi Mumbai

RuralShores is India's largest rural outsourcing organization with operations in 20 centers spread across 10 states. RuralShores works with 50 brands of global repute and handles more than 90 complex processes through voice and non-voice services. RuralShores also helps organizations in retail and FMCG penetrate into rural markets and increase their market share through its feet on street support and financial inclusion services. With the vision of Transforming Rural Youth into Confident and Caring Knowledge Professionals through Impact Sourcing, RuralShores aims to provide livelihood to 100,000 rural youth by providing jobs at the doorstep of rural youth rather than bring them to the job.

Bangalore

• Handling IT infrastructure solution projects and operations for global clients which include Microsoft servers, VMware virtualization, IP telephony, Cisco networking, data centers management, Storage, Citrix VDI, Converged networks for global clients.• Implemented ITIL framework to improve end to end service management.• Managing a global team of IT solution architects and service delivery professionals.

Pune Area, India

• Headed successfully IT operations and projects for 5 centers across India.• Server virtualization using VMware• Desktop Virtualization using Citrix.• Application Virtualization using Citrix Xen-Apps.• Evaluated and designed virtual desktop infrastructure solution for global SunGard using Citrix.• Created framework for IT governance and Project management.• Designed IT solutions for business continuity for entire IT infrastructure design

Provide leadership to Global Telecom infrastructure, data networks, IT Incident Management, IT Problem management and Capacity management through a team of 200+ IT professionals (employees & outsourced).

• Evaluated and designed global voice solutions, optimized technology and led global voice projects for BPO.• Focused on convergence of contact centers, integration of multimedia & centralization of platforms based on SIP.• Designed and implemented managed centralized global virtual contact center solution spread across multiple geographies besides designing Genesys based multimedia IP contact center solution on MPLS backbone.Actively participated in global VOIP architecture, QoS monitoring tools and applications integration.

• Managed operations of Global voice, video and data infrastructure related projects for Bank and BPO including implementation of VOIP between the major countries.• Implemented Nortel VOIP between London, Bangalore and Mumbai using Nortel 1000E based infrastructure besides focusing on implementation of IT infrastructure facilities at ITPL Bangalore project for 500 Seats.• Liaised with telecom regulatory authorities for revision of telecom architecture based on new laws in convergence. Designed BCP solution for critical processes.

• Accountable for development and implementation of new projects; planned solutions for new clients; ensured Level 3 support for IT infrastructure related issues globally besides evaluating new technologies for implementation of cost saving measures.• Functioned as project manager in transitioning, designing and implementation of IT infrastructure for the BPO process of 600 seats for Verizon communications (US).• Technology used - ATM technology for WAN communications between India and US using Nortel passport on DS3 IPLC backbone, Avaya PBX for voice using TDM and VOIP, Cisco and Nortel switches and router for data communications, Avaya CMS for reporting, Checkpoint Firewall, Verint Voice logger, Nice analyzer.

• Ensured smooth functioning of IT- voice infrastructure operations globally based on VOIP technology enabling inter office communications between various locations across the globe.• Designed and implemented various new voice applications like PC based soft phone & web based Conference Bridge besides designing and implementing various cost effective communication facilities to enhance the profitability of organization.• Set up IT infrastructure of new center for Kanbay at Hyderabad for 1200 seats; installed voice, video and web integrated conferencing solution using Polycom MGC-50 Bridge.

• Led pan India project implementations and presales support in solution designing.Completed End to end IT infrastructure setup of 5 intl contact centers.

• Managed Nortel Meridian EPABX option 61c, 81C, 11c,Telesoft Call billing software, IVR system.• Assigned charge of telecom operations of Global ECMS call center with Nortel 81c, Davox dialer, symposium server, Tapi server, cincom dialer, Nortel 4450, Nortel 7480 Passport network with one node in U.S. one in U.K. and two in India.• Focused on 50+ setups of telecommunications networks of big corporate, Government establishments, Public undertakings besides maintaining good customer relationships.