Pradeep Gv Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Overview: The Credit & Collection Specialist plays a crucial role in managing the company's credit and collections processes. They are responsible for ensuring timely payments from customers while maintaining positive relationships and minimizing bad debt.• Credit Analysis: Conduct thorough credit analysis of new and existing customers to determine creditworthiness and establish appropriate credit limits.• Customer Communication: Communicate with customers via phone, email, and mail to follow up on overdue payments, resolve disputes, and negotiate payment plans.• Payment Processing: Process incoming payments, apply them accurately to customer accounts, and reconcile discrepancies to ensure accurate accounting.• Collections Strategy: Develop and implement effective collections strategies to reduce outstanding receivables and minimize bad debt exposure.• Aging Analysis: Monitor aging reports to identify delinquent accounts and take appropriate actions to collect outstanding balances.• Credit Risk Management: Monitor and assess credit risk exposure, identify potential credit issues, and recommend risk mitigation strategies.• Documentation: Maintain accurate records of customer interactions, payment arrangements, and collection efforts in the company's systems.• Reporting: Prepare regular reports on accounts receivable aging, collection activities, and credit risk metrics for management review.• Customer Service: Provide excellent customer service by addressing customer inquiries, resolving payment issues promptly, and maintaining positive relationships with customers.

Bengaluru, Karnataka, India

• Setting up a credit limit in SAP for a newly created customer • Releasing orders for customers that have been blocked • Sending the dunning letters to customer for their past dues Invoice• Calling customers to receive funds • Posting the payments from bank statement • Reconciling the Bank statement & SAP payments on a daily basis • Updating the Cash Forecast file twice in a month • Communicate regularly with collections supervisor on status of problem accounts • Responsible to manage & providing the collection recoveries • Ensure a high standard of customer care, productivity and efficiency • Assist in being a contact for third party collection agencies • Responsible for collections on a large and diverse customer portfolio. • Maintain & enter Credit card information into SAP system • Handling the inbound & Outbound calls from customers • Provide overall support to R2R department in month ends • Working with internal teams to resolve the customer queries • Working on customers disputes through Getpaid • Releasing the credit & debit memos in SAP • Sending the Aging report, statement & invoices to customer

Masqaţ, Oman

Worked as freelance Customer Relationship officer for Smart Regency Real-estate - Dubai (UAE) (Jun 2019- Dec 2019) • Building and maintaining profitable relationships with key customers• Setting rental rates, negotiating, and enforcing lease agreements.• Collecting rent, dealing with late payments and handling operating expenses.Worked as a sales coordinator for PROMATAS Project Management Technology & Services – Muscat (Oman) (March 2020- Jan 2021) • Working with our Sales Planners and Sales Managers to assist and support in their daily responsibilities.• Review general administrative processes and make efficiency improvements to drive work efficiency and process.• Providing support and assistance to outside sales representatives and management

Bengaluru Area, India

• Uploading the bank files for Wire payments on regular intervals • Sending the Cheque details to bank • Uploading the cheques in system and checking the status of unallocated cheques • On daily basis need to send the newly created customers list to bank for updating the data • Cash/Bank Receipts received are posted within agreed SLA(TAT) • Posting the payments manually • Reconciling the bank GL with customer payments • Posting and clearing of Intercompany payments • Sending the Debit Notes to the customers on monthly basis • Processing the Refunds with approval • Regular follow up on Unallocated payments • Checking the status of Unallocated/Unapplied payments with customer and with bank • Sending the Dunning letters to customers on monthly basis • Continuation or Termination of customer will be done as per approval • Managing the customer queries received through mail and service portal • Research and correct misapplied and/or unidentified payments • Performing on the various reporting activities on daily basis • Reviewing the bank account and following up with the customers for timely clearing/posting • Reviewing and clearing the open items from customer accounts • Assisting with the internal General Ledger team for any accounting queries • Assisting in complete the Month end activities as per schedule • Statutory and internal Audit SPOC for Collection Team • Successfully implemented automation for E. Collection payments for both the companies • Preparing the Treasury Report on monthly basis for ACC & ACL.

Bangalore, India

• Responding to incoming calls other messages from customer. • Handling the Internal & External queries from team and clients. • Conducting Training Sessions to all the new joiners in all the Internal process of Business • Proactively work with the Onshore team for timely clearance & resolving the Escalation issues. • Investigating on un-identified cash received and applying in the systems to respective accounts. • Pass on the updates received from business and clients to all the team members. • Managing the common mailbox in which queries are received from business team. • Attending Business Calls regarding queries of the Process. • Work with Quality teams for finding areas where automation of work is possible and helping in identifying process improvement opportunities. • Handling weekly call with client regarding process updates. • Ensuring highest level customer satisfaction and supporting team to meet SLA and TAT. • Maintaining SOP’s of all the process & updating checklist. • Coordinating between AR, AP & GA for information. • Supporting team members to generate Innovation ideas which help the process development. • Process adjustments refunds & monthly write offs. • Helped team members with their volume workload to accomplish team goal. • Investigated misapplied payments to correct and ensure proper allocation. • Given Process Improvements ideas which helps to reduce the processing time while posting the payments.

Bangalore, India

• Cash application • Handling all sensitive customer’s payment clearing. • Research on Unapplied payments • Reconciling the Bank Accounts and Customer Accounts. • Interacting with Front-end contacts, Credit and collection, Controllership for various day- to-day issues • Coordinating between various internal departments within Company for follow up cases • Month end closure activity • Performing Dunning Activity • Maintaining customer master data (CMD) • Handling client queries through emails on a daily basis • Actively involved in Knowledge transfer (KT) for new project and also carried out successfully

Bangaon Area, India

• Open and maintain customer accounts by recording account information• Maintain financial accounts by processing customer adjustments• Manage day to day customer orders and issue resolution through Customer Service work processes and systems• Assists sales account managers/ customers by determining order status and working to resolve product-related problems and questions• Work and resolve Customer Service-related questions through telephone and web tickets.

Bachelor'S Degree, Radiologic Technology/Science - Radiographer, 72

Diploma, Radiologic Technology/Science - Radiographer, 71