1. Installation and Setup: Install, configure, and test Dell hardware and software solutions.2. Troubleshooting and Repair: Identify, diagnose, and resolve hardware and software issues.3. Maintenance and Upgrades: Perform routine maintenance, upgrades, and refreshes of Dell equipment.4. Technical Support: Provide phone, email, or in-person support for clients, resolving technical queries and issues.5. Technical Leadership: Provide technical guidance and… Show more 1. Installation and Setup: Install, configure, and test Dell hardware and software solutions.2. Troubleshooting and Repair: Identify, diagnose, and resolve hardware and software issues.3. Maintenance and Upgrades: Perform routine maintenance, upgrades, and refreshes of Dell equipment.4. Technical Support: Provide phone, email, or in-person support for clients, resolving technical queries and issues.5. Technical Leadership: Provide technical guidance and mentorship to junior engineers and customers.6. Performance Optimization: Optimize system performance, ensuring peak efficiency and productivity. Show less

1. Installation and Configuration: Install and set up desktop computers and laptops.2. Software Management: Install, update, and troubleshoot software applications.3. Hardware Troubleshooting: Diagnose and repair hardware issues, such as laptop and desktop parts replacements and troubleshooting.4. Network Administration: Manage network connections, including Wi-Fi and VPN.5. Security: Implement and maintain security measures, like antivirus software and… Show more 1. Installation and Configuration: Install and set up desktop computers and laptops.2. Software Management: Install, update, and troubleshoot software applications.3. Hardware Troubleshooting: Diagnose and repair hardware issues, such as laptop and desktop parts replacements and troubleshooting.4. Network Administration: Manage network connections, including Wi-Fi and VPN.5. Security: Implement and maintain security measures, like antivirus software and firewalls.6. User Support: Provide technical assistance and training to end-users.7. System Maintenance: Perform routine maintenance tasks, like backups and updates.8. Problem-Solving: Resolve technical issues and escalate complex problems to senior engineers.9. Documentation: Maintain accurate records of systems, software, and hardware configurations. Show less

1. Managed and analyzed data for the Care Companion Program, spanning 120+ district hospitals across India, and provided actionable insights through comprehensive reports.2. Designed and developed observation and feedback tools to monitor, evaluate, and enhance the quality of Care Companion Program (CCP) sessions across India, enabling scalable and data-driven program improvement.3. Developed and programmed data forms and research surveys in SurveyCTO, covering Neonatology… Show more 1. Managed and analyzed data for the Care Companion Program, spanning 120+ district hospitals across India, and provided actionable insights through comprehensive reports.2. Designed and developed observation and feedback tools to monitor, evaluate, and enhance the quality of Care Companion Program (CCP) sessions across India, enabling scalable and data-driven program improvement.3. Developed and programmed data forms and research surveys in SurveyCTO, covering Neonatology, Cardiology, and COVID-19 studies, with expertise in data management and analysis to drive research insights.4. Built and implemented real-time dashboards and program trackers leveraging Excel, SurveyCTO, Tableau, and Google Data Studio, providing actionable insights and driving program optimization.5. Provided timely and accurate data analysis to internal teams and external stakeholders, enabling data-driven decision-making and supporting organizational goals.6. Managed the full lifecycle of data collection and visualization tools, including SurveyCTO, Tableau, Google Data Studio, and more, ensuring optimal performance, troubleshooting, and user support.7. Oversaw data management and field operations, leading a team of 100+ investigators and 28 data collectors across India and Bangladesh, with a focus on effective monitoring and team management.8. Developed and documented comprehensive system specifications for data capture, storage, and analysis, providing a clear framework for data management and utilization. Show less

1. Conducted many telephonic and in-person research surveys on neonatal studies and cardiac studies.2. Data management of CCP sessions from 120+ District Hospitals from different states of India.3. Monitoring and Lead of Karnataka Investigators team.4. Database management in Salesforce, patient tracker, office tools etc5. Training and technical support of Survey CTO tool