Pradeep Parihar Email & Phone Number

Noida Area, India

Noida

Strategic IT Planning & BI Solutions  Enterprise Architecture  IT Roadmap & Business Blueprint IT Budgeting (CAPEX & OPEX)  Project & Delivery Management  Capacity & Cost Planning Data Centre Management  BCP/ DR Planning & Implementation  ITIL Framework IT Infrastructure  Networking & Server Administration  System Integration  IT Security & Auditing  SLA Adherence  Vendor Management Incident & Problem Management  Change Management  Escalation Management  Project & Transition Management  Customer Satisfaction  Quality Assurance Process Improvement  Cost Reduction  Team Building & Training

IT Infrastructure ManagementProject Management / Service DeliveryIT Assets and helpdesk Management: Network & Data center Management.Incident Management / Problem Management / Change Management .IT Software Compliance.Vendor Management..

RT Outsourcing is India’s leading provider of Technical Support and Reverse Logistics services for Original Equipment Manufacturers, EMS Companies, Outsourcers, Distributors, Large Corporation and Retail Chains.RT engages as a partner to Fortune 500 companies in IT, Telecom and CE space and manages end-to-end technical support, customer care, warranty services, Helpdesk and managed services, repair and refurbishment, project roll - outs etc. which meet strenuous service levels committed by the clients to their customers. RT’s single window solutions to all the needs for warranty support ensures that clients can focus on their core competence and increase customer satisfaction.

Worked as a “Team Leader - IT” in IEnergizer India Pvt Ltd. From 15/04/2000 to 27/11/2005, Energizer is one of the largest and most progressive International Call Centers in Asia Pacific region, located in Noida near New Delhi, India. It undertakes Business Process Outsourcing (BPO) projects in voice based & web based processes as well as provides back office support in Finance, Banking, HR, Claims processing- Insurance, Healthcare etc. to leading Fortune 500 companies around the world.