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Pradeep Kumar Prem Kumar Email & Phone Number

Head of Technology Operations , AI and Observability at Western Union
Location: Aurora, Colorado, United States 8 work roles 2 schools
2 work emails found @westernunion.com 1 phone found area 720 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 1 phone

Work email p****@westernunion.com
Direct phone (720) ***-****
LinkedIn Profile matched
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Current company
Western Union
Role
Head of Technology Operations , AI and Observability
Location
Aurora, Colorado, United States
Company size
14893 employees

Who is Pradeep Kumar Prem Kumar? Overview

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Quick answer

Pradeep Kumar Prem Kumar is listed as Head of Technology Operations , AI and Observability at Western Union, a company with 14893 employees, based in Aurora, Colorado, United States. AeroLeads shows a work email signal at westernunion.com, phone signal with area code 720, and a matched LinkedIn profile for Pradeep Kumar Prem Kumar.

Pradeep Kumar Prem Kumar previously worked as Director Infrastructure & Cloud Operations at Western Union and Leader of Infrastructure Operations at Western Union. Pradeep Kumar Prem Kumar holds Masters In Business Administration, Computer Science from Anna University Chennai.

Company email context

Email format at Western Union

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*@westernunion.com
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AeroLeads found 2 current-domain work email signals for Pradeep Kumar Prem Kumar. Compare company email patterns before reaching out.

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Profile bio

About Pradeep Kumar Prem Kumar

Infrastructure operations leader with experience in managing Global Infrastructure operations, ITSM Consulting, Technology Vendor management and Customer management. • Technology Vendor Management, Program management, Project management, IT management/operations, Migration consulting, Process and Technical Due diligence, Service Delivery, Service Level Management and IT Governance.• BPO/Technical Support/ Customer care operation, supporting multiple geographic customers.• Executed large transformational projects including Data center Migration and Application Portfolio Rationalization. • Experience in Planning, Design, Implement, Monitoring and supporting infrastructure technology with strong adherence to the PMBOK body of knowledge.• Implementation of ITSM tools (Remedy, Cherwell & Service now).

Listed skills include Service Delivery, Vendor Management, It Service Management, Team Management, and 17 others.

Current workplace

Pradeep Kumar Prem Kumar's current company

Company context helps verify the profile and gives searchers a useful next step.

Western Union
Western Union
Head of Technology Operations , AI and Observability
Littleton, CO, US
Website
westernunion.com
Employees
14893
AeroLeads page
Company profile
View company profile Email format
8 roles

Pradeep Kumar Prem Kumar work experience

A career timeline built from the work history available for this profile.

Head Of Technology Operations , Ai And Observability

Western Union

Littleton, CO, US

Director Infrastructure & Cloud Operations

Current
Western Union

Denver, CO, US

Feb 2022 - Present

Leader Of Infrastructure Operations

Western Union

Denver, CO, US

Mar 2020 - Feb 2022

Senior Manager Infrastructure Operations & Vendor Management

Western Union

Denver, CO, US

Feb 2015 - Mar 2020

Service Delivery Manager- Infrastructure Engineering & Operations (Senior Manager)

Hcl Technologies (Infrastructure Services Division)

Noida, Uttar Pradesh, IN

  • Managing Multiple project with revenue of $30 Million per year with the Team Size of +145 across 5 deliver Centres (INDIA, US, POLAND, BRAZIL and CHINA) and 14 languge IT infrastructure support and consulting for.
  • Designed and implemented many transformation projects across MS Office 2013 and Windows 7 Rollout,
  • Carried out Architecture Gap Assessment and helped in customer implementing industry best practices.
  • Initiate system analysis, lead the definition of user requirements and assesses impacts. Determine alternate solutions with risk analysis and identify opportunities to use technology to improve availability and advance.
  • Assist in the development, design and implementation of New systems, Serves as member of a project team or as an individual contributor when assigned.
  • Assist in design of complex, global or strategic development projects. Identify and address interfacing functions and applications.
Mar 2011 - Feb 2015

Service Delivery Manager- Team Manager

Sutherland

Pittsford (Rochester), NY, US

  • Handling 4 Group Leaders with Over 235+ FLA’s.16 Team Leaders and 22 Subject Matter Expert.
  • Direct call center operations as a liaison between clients and internal stakeholders
  • Ensuring high Client satisfaction thru flawless Performance delivery and maintaining regular touch points with Client by participating in Daily Review, governance meetings, status meetings, and quarterly reviews.
  • Manage End-To-End Activity of Dell Portable on Productivity (Capacity Planning), Operations and Training/ Hiring to meet the SOW Metrics.
  • I have a direct control on the Project cost management, change request management.
  • Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
Sep 2007 - Sep 2010

Executive

Css Corp

Plano, Texas, US

  • Managing 2 teams with 18 members maximum.
  • Providing training and updating the team with latest updates on process and quality.
  • Conduct team meeting frequently and review the team performance on major metric such as CSAT, Sales and FCR.
  • Monitor calls and provide feedback on Customer Service Skill.
  • Been a part of designing transaction monitoring form..
  • Motivating the team members on all the service deliver metrics and also up sell.
Jul 2006 - Sep 2007

Senior Technical Support Executive

Apex Bpo

 Responded to customer calls and inquiries regarding product orders and Resolve the customer’s Technical issue.  Expedited and facilitated the escalation of customer service issues. Being a part of the team, need to bring the technical scores like FCR, DRR and AHT. Assist the team members in troubleshooting the issues and intervene during the call to.

Oct 2004 - Jun 2006
Team & coworkers

Colleagues at Western Union

Other employees you can reach at westernunion.com. View company contacts for 14893 employees →

WE Wassim El Kari Wassim El Kari Colleague at Western Union Beirut, Beirut Governorate, Lebanon, Lebanon View → VB Vilte Biblivyte Vilte Biblivyte Colleague at Western Union Lithuania, Lithuania View → AD Allison Daley Allison Daley Colleague at Western Union Jamaica, Jamaica View → 李 李从唐 李从唐 Colleague at Western Union Taizhou, Jiangsu, China, China View → RP Rhonda Power Rhonda Power Colleague at Western Union Toronto, Ontario, Canada, Canada View → HL Hien La Hien La Colleague at Western Union Philippines, Philippines View → NR Nileydi Rivero Medina Nileydi Rivero Medina Colleague at Western Union Buenos Aires, Buenos Aires Province, Argentina, Argentina View → KY Kahori Ycomedes Kahori Ycomedes Colleague at Western Union Lima Metropolitan Area, Peru View → GC Greizbell Coromoto Pineda Hernadez Greizbell Coromoto Pineda Hernadez Colleague at Western Union Lima, Peru, Peru View → ML Magno Lopes Magno Lopes Colleague at Western Union São Paulo, São Paulo, Brazil, Brazil View →
2 education records

Pradeep Kumar Prem Kumar education

Masters In Business Administration, Computer Science

Anna University Chennai

Bachelor Of Science - Bs, Computer Science

University Of Madras
FAQ

Frequently asked questions about Pradeep Kumar Prem Kumar

Quick answers generated from the profile data available on this page.

What company does Pradeep Kumar Prem Kumar work for?

Pradeep Kumar Prem Kumar works for Western Union.

What is Pradeep Kumar Prem Kumar's role at Western Union?

Pradeep Kumar Prem Kumar is listed as Head of Technology Operations , AI and Observability at Western Union.

What is Pradeep Kumar Prem Kumar's email address?

AeroLeads has found 2 work email signals at @westernunion.com for Pradeep Kumar Prem Kumar at Western Union.

What is Pradeep Kumar Prem Kumar's phone number?

AeroLeads has found 1 phone signal(s) with area code 720 for Pradeep Kumar Prem Kumar at Western Union.

Where is Pradeep Kumar Prem Kumar based?

Pradeep Kumar Prem Kumar is based in Aurora, Colorado, United States while working with Western Union.

What companies has Pradeep Kumar Prem Kumar worked for?

Pradeep Kumar Prem Kumar has worked for Western Union, Hcl Technologies (Infrastructure Services Division), Sutherland, Css Corp, and Apex Bpo.

Who are Pradeep Kumar Prem Kumar's colleagues at Western Union?

Pradeep Kumar Prem Kumar's colleagues at Western Union include Wassim El Kari, Vilte Biblivyte, Allison Daley, 李从唐, and Rhonda Power.

How can I contact Pradeep Kumar Prem Kumar?

You can use AeroLeads to view verified contact signals for Pradeep Kumar Prem Kumar at Western Union, including work email, phone, and LinkedIn data when available.

What schools did Pradeep Kumar Prem Kumar attend?

Pradeep Kumar Prem Kumar holds Masters In Business Administration, Computer Science from Anna University Chennai.

What skills is Pradeep Kumar Prem Kumar known for?

Pradeep Kumar Prem Kumar is listed with skills including Service Delivery, Vendor Management, It Service Management, Team Management, Management, Itil, Technical Support, and Transition Management.

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