Pradeep R Email & Phone Number

Karnataka, India

Bengaluru, Karnataka, India

India

Managing a team of Service Delivery Managers and working diligently to increase client satisfaction.Recognizing potential opportunities for continued client satisfaction and taking action to develop those opportunities.Drive contract renewal effort along with the SDM. Manage and drive overall operations and be responsible for the effective and successful.

Bengaluru Area, India

As the Service Excellence Team Lead, I am accountable for performance, productivity of the team and line of business against the Client deliverable. As the first point of contact between Tangoe & the customer I work closely with all teams to resolve escalations & any issues that may arise. Other responsibilities include:Manage all customer situations.

Responsible for Primary research involving Invoice management, Inventory Management, Catalog management and Procurement set upEffectively led and Managed over 50 Implementation projects from kick-off through go live, ensuring quality throughout the processMonitoring Documentation process for generating Software Specifications (SRS), Turn Over Documents.

India

Worked directly with customer in providing optimized solution and solving issues.Helped the internal team as subject matter expert, handled escalation calls.Audit recorded calls and upload the feed back on company provided application. Prepare Observation report and send it to respective team leaders and managers, for calls which need improvement. Conduct.

Answer telephone inquiries from customers and partners regarding the status of units (NAV) and other service issues related to insurance.Help customer’s invest at the right time by providing market strategies. Update and send Documents to customer, which would help them in filing tax and maintain records of their investment.Forward customer’s Feed back to.