Pradeep Ravi Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

•Primarily responsible for the configuration module of the Harmony platform adding fields, modules, templates, workflows and business logics. • Responsible for the settings module updating of masters data, dropdown fields, user checklists, user access management and license generation. • Understanding Business logics that required further implementation from the database and developer teams, raised necessary tickets internally. • Requirements gathering and finalizing the requirements with the client to align their requirements with the capabilities of the Harmony platform. • Entrusted with all documentation such as URS (User requirements specifications), FRS (functional requirement specifications) and validation. • Creating the RTM (Requirements traceability matrix) to ensure user requirements and functional requirements are met. • Project management, ensuring the new implementation for clients stays on schedule for go-live date by on time completion of project deliverables. • Creating detailed user guides and training videos for new clients implementing the Harmony platform. • Provided product demos to clients on various Harmony platform modules such as Label management, Proof reader etc. • Configuring and testing the e-proofing tool to compare artwork and text samples, before the live instance is given to the client.

Hyderabad, Telangana, India

>Worked on Peoplecart and Possibleworks Saas products both under the same entity.>Conducted thorough analysis of existing business processes and systems, identifying areas for improvement and recommending solutions that resulted in a increase in operational efficiency.>Developed comprehensive business requirement documents (BRDs), use cases, and user stories, ensuring clear communication and understanding between business and technical teams.>Acted as a liaison between business stakeholders and IT development teams, providing ongoing support and clarification on requirements, ensuring that project objectives were met.>User Acceptance Testing (UAT) Support: Assist in the creation of test plans, test cases, and UAT scenarios, ensuring that the developed product meets the client's expectations and requirements.>Implemented change management strategies, including communication plans, training materials, and user guides, resulting in a 95% user adoption rate of new systems and processes.>Demonstrated strong analytical skills by performing data analysis and generating actionable insights, contributing to data-driven decision making and strategic planning.>Market Research and staying updated on industry trends, competitor analysis, and emerging technologies, providing insights and recommendations to the management team to drive product innovation and maintain a competitive edge.>Utilized various techniques such as process mapping, data analysis, and stakeholder interviews to identify bottlenecks and inefficiencies, resulting in streamlined workflows and cost savings.>Managing the Organization's CRM platform (Zoho), for lead management, sales and digital marketing campaigns.

Accra Ghana

- Masterbatch inventory management, lead generation and customer relationship building. - My efforts have contributed to a Sales volume growth of 86% over 4 years. - Lead a sales revenue growth of 147% cumulatively over 4 years. - Boosted profitability of business unit with efficient business practices and by eliminating redundant/slow moving products.- Responsible for weekly and monthly sales/financial reporting including ageing analysis of accounts in default. - Tally-ERP management of customer accounts including invoicing and payments receivable.

Ottawa, Canada Area

- Performed data entry and transcribing tasks as instructed.- Worked extensively with word processing software such as Microsoft excel to extract data, code responses and perform verbatim checking/correction.- Performed collapsing of open ended survey responses by generating codes for repeated/similar ideas and further coordinating with my supervisor to finalize codes.- Entry level experience utilizing SPSS.- Worked with comment management platforms such as Ascribe to complete coding tasks as required.

Ottawa, Canada Area

- Utilized the Voxco open module to collapse and code open ended responses from surveys.- Performed data entry and transcribing tasks as instructed.- Worked extensively with Microsoft excel to extract data, code responses and perform verbatim checking/correction.- Performed collapsing of open ended survey responses by generating codes for repeated/similar ideas and further coordinating with my supervisor to finalize codes.- Entry level experience utilizing SPSS.- Worked with comment management platforms such as Ascribe to complete coding tasks as required.

Ottawa, Canada Area

- Conducted CATI based surveys on a variety of topics, abided by provided script to ensure accurate collection of information.- Collected customer feedback, helped to obtain valuable information on customer banking patterns and obtained valuable feedback on customer service. - Recorded respondent's answers to questions pertaining to problems they faced with their banking.- Logged specific/general call backs for respondents who were busy at the time of call or were unable to speak due to personal commitments and negotiated a convenient time to set specific call backs.

Bachelor'S Degree, Bsc. Integrated Sciences

Activities and Societies: Carleton Indian students Association.

Gce A (Advanced Levels), A Level Subjects - Mathematics,Physics And Chemistry

Activities and Societies: MUN (Model United Nations) GIS