Pradeep Ravinarayanan Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

• Growth Strategy: Outlined a 3-year strategic plan to drive growth through improved customer retention.• Stakeholder Management: Presented the plan to the Executive Chairman and CEO to gain buy-in. Worked closely with the Chief Marketing Officer, and teams within marketing, strategy, analytics, and technology to prescribe a comprehensive implementation toolkit

Chennai, Tamil Nadu, India

• Leadership and Collaboration: Led a cross functional team that worked closely with our JV partner office in Hong Kong and developers based in Thailand to conceptualize and introduce an AI claims cost estimation model for motor claims.• Strategy: Collaborated with the Chief Risk Officer to conduct a comprehensive analysis of emerging risks. Successfully presented potential strategic and financial implications as well as actionable insights to C-suite management. Achieved buy-in to devise and implement a structured framework to proactively identify, track and respond to emerging business trends.• Relationship Management: Appointed as the strategic coordinator for a major partnership and played a critical role in establishing multiple areas of cooperation ranging from launch of co-branded products to vehicle parts supply agreements for motor claims.

Chennai, Tamil Nadu, India

• Innovation: Managed the digital transformation of motor claims to introduce paperless claim processing, virtual survey, and Optical Character Recognition, that improved customer experience and reduced claims handling cost.• Process Improvement: Reviewed and standardized processes; established a central support desk, guided survey platform and open claims review mechanism that contributed to reducing average claim repair authorization time from 7 days to 2 days.

Chennai, Tamil Nadu, India

• Strategy: Developed the underwriting strategy for a $215 million auto insurance portfolio, in consultation with key stakeholders, presented the budget and periodical reports to senior management and CEO, contributing to 17% annual growth.• Problem Solving: Modified claims processes during the nationwide Covid-19 lockdown and coordinated claims management across the country to provide uninterrupted services to customers that helped achieve an industry leading claims disposal ratio in that year.• Process Improvement: Analyzed the customer retention process to identify areas of improvement by studying customer behavior, price elasticity and upsell opportunities to implement changes that ultimately improved customer retention by 12%.

Chennai, Tamil Nadu, India

• Crisis Management: Managed the on the ground response to the 2018 Kerala Flood catastrophic event. Set up fast track mechanisms that allowed us to settle over 800 claims within 2 months with customer satisfaction score of 93%.• Project Management: Key member of a team that launched the ‘Preferred Repairer’ program, that required establishing a garage network, managing customer experience as well as changing department culture. Now delivers $4 million in annual claim savings.

Chennai, Tamil Nadu, India

• Project Management: Supervised a crucial claim cost control project that required outlining metrics and approach, meticulous reviews as well as coordination with branches across the country to deliver a 2% (approximately $1.2 million, impressive by industry standards) reduction in average claims cost in one year.• Analytical: Initiated an analysis of fraud claims and presented findings to underwriters and claims adjusters, that resulted in changes to underwriting and claims process that increased fraud identification by $163K during the year.

Dar Es Salaam, Tanzania

• Analytical: Evaluated the health of a $25 million asset portfolio consisting of loans provided to over 40 companies across various industries including retail, construction, manufacturing, and hospitality.• Business Development: Instrumental in launching a new Insurance Premium Financing product by setting up processes and initiating distribution relationships. The product became a substantial component of the bank’s loan portfolio.

Master Of Business Administration - Mba

Activities and Societies: VP of Education and Career Development - Operations and General Management Club Student Ambassador Pro Bono.

Bachelor Of Science (B.Sc.), International Business Administration

Exchange Semester, International Business

International Baccalaureate Diploma