Pradeep Ravinarayanan Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

• Growth Strategy: Outlined a 3-year strategic plan to drive growth through improved customer retention.
• Stakeholder Management: Presented the plan to the Executive Chairman and CEO to gain buy-in. Worked closely with the Chief Marketing Officer, and teams within marketing, strategy, analytics, and technology to prescribe.

Chennai, Tamil Nadu, India

• Leadership and Collaboration: Led a cross functional team that worked closely with our JV partner office in Hong Kong and developers based in Thailand to conceptualize and introduce an AI claims cost estimation model.
• Strategy: Collaborated with the Chief Risk Officer to conduct a comprehensive analysis of emerging risks. Successfully presented potential strategic and financial implications as well as actionable insights to C-suite.
• Relationship Management: Appointed as the strategic coordinator for a major partnership and played a critical role in establishing multiple areas of cooperation ranging from launch of co-branded products to vehicle.

Chennai, Tamil Nadu, India

• Innovation: Managed the digital transformation of motor claims to introduce paperless claim processing, virtual survey, and Optical Character Recognition, that improved customer experience and reduced claims handling.
• Process Improvement: Reviewed and standardized processes; established a central support desk, guided survey platform and open claims review mechanism that contributed to reducing average claim repair authorization time.

Chennai, Tamil Nadu, India

• Strategy: Developed the underwriting strategy for a $215 million auto insurance portfolio, in consultation with key stakeholders, presented the budget and periodical reports to senior management and CEO, contributing.
• Problem Solving: Modified claims processes during the nationwide Covid-19 lockdown and coordinated claims management across the country to provide uninterrupted services to customers that helped achieve an industry.
• Process Improvement: Analyzed the customer retention process to identify areas of improvement by studying customer behavior, price elasticity and upsell opportunities to implement changes that ultimately improved.

Chennai, Tamil Nadu, India

• Crisis Management: Managed the on the ground response to the 2018 Kerala Flood catastrophic event. Set up fast track mechanisms that allowed us to settle over 800 claims within 2 months with customer satisfaction score.
• Project Management: Key member of a team that launched the ‘Preferred Repairer’ program, that required establishing a garage network, managing customer experience as well as changing department culture. Now delivers $4.

Chennai, Tamil Nadu, India

• Project Management: Supervised a crucial claim cost control project that required outlining metrics and approach, meticulous reviews as well as coordination with branches across the country to deliver a 2%.
• Analytical: Initiated an analysis of fraud claims and presented findings to underwriters and claims adjusters, that resulted in changes to underwriting and claims process that increased fraud identification by $163K.

Dar Es Salaam, Tanzania

• Analytical: Evaluated the health of a $25 million asset portfolio consisting of loans provided to over 40 companies across various industries including retail, construction, manufacturing, and hospitality.
• Business Development: Instrumental in launching a new Insurance Premium Financing product by setting up processes and initiating distribution relationships. The product became a substantial component of the bank’s loan.

Master Of Business Administration - Mba

Activities and Societies: VP of Education and Career Development - Operations and General Management Club Student Ambassador Pro Bono.

Bachelor Of Science (B.Sc.), International Business Administration

Exchange Semester, International Business

International Baccalaureate Diploma