• Managed key customers of BigID across APAC and EMEA, ensuring annual recurring revenue of $28M.• Conducted weekly customer meetings to update on implementation status and support tickets, maintaining project timelines.• Track time to value and keep steering committee members updated on project milestones.• Deliver proof of concept and walk through customers use case implementation.• Generate additional revenue by upsell of apps / integrations with customer applications to show case value• Successfully delivered proof of concept and upsold apps/integrations to drive additional revenue and ensure compliance with regional privacy laws.

• Manage 30+ clients with a portfolio monthly recurring revenue of $130K per month.• Reconcile and validate contracts to ensure there are no revenue leakage.• Work with customers and sales organization to ensure contract renewals at least 3 months before end date.• Identify opportunities to reduce cost of the services and increase the amount of services we are providing to our customers. This includes mining for extension of scope for current contracts as well as work towards new professional services engagement projects.• Develop and maintain customized communication plan for different customers based on their requirement for Weekly Status Report / Monthly Service Review / Quarterly Business Review / Executive Business Review.• Deliverables to include meeting agenda, meeting minutes, open actions, tasks tracking through closure.• Maintain service improvement plan and confirm we deliver a client experience that is consistent with Data Intensity service culture.• Perform random ticket reviews, track open incidents, service requests and change requests, off-hours phone calls and escalations.• Track SLA’s to ensure there is no deviation in agreed deliverables.• Ensure monthly recurring revenue and any overage invoices are sent to customer on time and track through confirmed receipts.

• As a Portfolio Manager oversaw SLAs are met and conduct daily standup meetings involving customer.• Ensure all manufacturing 26 sites are supported 24x5 by L2 and L3 teams which included GAMP / GxP validated applications.• As part of the Supply Chain, ensure Stock Keeping Unit never goes on low stock or out of stock. • Ensure availability of business-critical application at an SLA of 99.97% for all Web Enabled Applications.• Migrated supply chain application from JDA 7.6 running or Solaris 10 and Oracle 10g to JDA 7.8 running on IBM 7.1 and Oracle 11g.• Transitioned 150+ lower ticket volume applications which were supported by customer and various vendors across geographies.• Oversaw reporting Weekly Status Report (WSR) and Monthly Status Report (MSR) reporting on Incident Management, Problem Management, Change Management, Capacity Management and Availability Management.• Chair Steering committee meeting to ensure all stake holder of the project are kept updated with the latest project status.

• Managed service portfolio ensuring SLA compliance and daily standup meetings with customers.• Supported 24x5 operations for 26 manufacturing sites with GAMP / GxP validated applications.• Ensured business critical applications maintained 99.97% SLA for all Web Enabled Applications.• Transitioned 150+ applications across geographies, enhancing operational efficiency.• Responsible for reporting Weekly Status Report (WSR) and Monthly Status Report (MSR) reporting on Incident Management, Problem Management, Change Management, Capacity Management and Availability Management.

• Based in UBS, USA for the entire duration of project.• Analyze requirements from end users and customize OneSource and Web Admin applications. • Convey requirements to the offshore team, guide them during implementation and testing phase.• As a consultant my role was to work as subject matter expert in corporate employee financial services and help customer relationship managers in implementing ESOP, RSA and ESPP for their existing clients.• Was involved in creating customized portal on OneSource and WebAdmin application for new / prospective customers as part of the implementation team.• Oversaw UAT, DEMO and Production environments are in sync.• Ensure on demand support for DEMO environment on priority to ensure WOW prospective customer experience.• Recognized with for exceptional team management with Dear Boss Award.

• Based in New York Stock Exchange (NYSE), USA for 3 months to get trained on ResQNet. • Was involved in development of UI prototype by generating ResQNet scripts.• Was involved in design and development of Automated Ticker Symbol for trading bonds.

• Was involved in creation of Proof of Concept for the use of XML parsing in JSP (Struts Framework) and EJB's. • Was involved in handling support issues logged from the production team and give a quick workaround in case of work stoppers and ensure a system availability time of 99%.• Was involved in the Database and Solaris administration for support calls.• Was part of development team and implemented changes for proofing module by removing Java Messaging Service. • Was part of the design and development of Support notification System in Clipper application. • Was recognized for Outstanding Performance as Support Analyst.

• Trained freshers and campus recruits on Core Java at Wipro in Bengaluru, Karnataka, India.• Assisted students with lab assignments and conducted assessments post-course completion.• Supported the training department in scheduling exams for WASE students.