Retaining the customers from cancelling SBI cards and Other Product.Giving training to the agents on product.Taking the responsibilities of sending the daily & monthly MIS report for Application team and whole call center.Giving the Feedback to the agents by monitoring the defective calls of the team members, which are highlighted by the CQ teamsFPR - Taking the responsibilities of the team in the absence of the Team LeaderReview the individual’s performance by preparing Daily Performance report and Analyze Weekly Performance of the team members.Data Management, Maintaining all customers data.Providing the application status and card status for the customers and making the customer more comfortable in using SBI Credit card.

Customer Support Executive Selling Life insurence Policy For Bharati Axa &IciciLife insurence..I have Done 10Laks Single Check For Pension plan Iciciand i am a Topper of Pan india In Dsa s.... Then i got Promoted To Quality Team For the same process ..