Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.Representing the hotel in the market place and develop relationships with key accounts.Draw up plans and budget (revenues, costs, etc.) for the owners.Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Corporate client handling and take part in new client acquisition along with the sales team whenever required.Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.Creates an operating environment that assures consistent guest satisfaction.  Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.Ensure all decisions are made in the best interest of the hotels and management.  Hold regular briefings and meetings with all head of departments.Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.Be on available on call 24 hours a day to resolve any urgent problems on emergencies.