•Refining User Stories by providing Context, Technical Summary and Acceptance Criteria •Responsible for gathering requirement's from PO and capturing them as Dev and QA tasks•Responsible for backlog grooming activity for future sprints •Created and managed scope documents, business cases, business requirements documents and traceability matrices; used MS Visio to document process flows•Served as the liaison between the business units including Product owners, Directors, VPs, technology teams and support teams to ensure the requirements are met•Led project teams, internal and external, to achieve project defined milestones and deliverables.•Translated business user concepts and ideas into comprehensive business requirements and design documents.•Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and workflows, approval processes, Reports and Dashboards• Worked on configuring COPADO to the Live Environment and setting up Pipeline to define the flow of deployments and managing promotions •Designed user roles and permission levels in Sales Cloud for sales representatives and marketers for two business units•Provided the training and technical documentation to the internal business users to use the application and develop their own custom reports.•Gathered requirements and created new customized solution to assist various custom & standard objects in SFDC•Configured integration between SFDC & external systems (DanAds) and developed solutions to make better use of information leveraged from the external system•Developed project-related documents and diagrams to assist development and future support on applications/functionalities•Managed deployments and also worked on ensuring FLS, page-layout changes were made during Pre/Post Deployment•Configuring and Installing DocuSign Gen to Salesforce Sales Cloud•Setting up and Configuring DocuSign Gen Templates to Salesforce standard objects and performing field mapping