Pradeepta Sengupta Email & Phone Number

Bengaluru, Karnataka, India

Raipur, Chhattisgarh, India

1) Enquiry Management: a) Update on registered enquiry allocation (weekly).2) Complaint management: a) Post sales & Service feedback tracking & monitoring of feedback result (weekly). b) VOC registration & monitoring closure as per timeline & quality check (Daily).c) Learning and countermeasure preparation & implementation with functional division.3) Complaint Voice Management: a) Customer voice registration and monitoring quality registration at all touch points. b) Customer Voice sensitization to functional official. c) Obeya Management Periodically.4) Operation Management: a) Customer satisfaction management, b) Kaizen Promotion in operation area c) Toyota Guideline Adherence Implementation and Monitoring , d) Proactive Approach towards customer satisfaction.

Nagpur, Maharashtra, India

1) Won 1st Runner-up award for Highest NPS Score (After sales) Category-B for FY 14-15, 2) Won 2nd Runner-up for Best CLP response rate- Category B for FY 14-15. Looking after: 1) Responsible for Service Core Process consisting of Arrangement of Appointments, Preparation of Appointment, Vehicle Reception, Vehicle Return & Customer Follow-up stages.2) Responsible for Customer Database Management & Profile Required for CLP program.3) Responsible for promotion of Accessory & achieving labor & part targets.4) Responsible for monitoring WIP & Outstanding to be kept at minimum.5) Responsible for Customer satisfaction & Concern Management. 6) Develop & Implement Learning & Countermeasure along with the departmental heads for prevention customer concern recurrence. 7) To monitor & ensure Service Advisors are performing their role as per JLR guideline.8) Submission of VFS (Vehicle Follow-up sheet) to JLR Customer Care Team.9) To send Monthly report to Service Managers.

Nagpur, Maharashtra, India

1) Won VHA (VOC Handling award) for the Year 2012 and rewarded with cash reward worth Rs. 65,000/- for Akola Branch. 2)2) Won VHA (VOC Handling award) for the Year 2013 for Nagpur Branch.

Raipur, Chhattisgarh, India

Raipur, Chhattisgarh, India

Mumbai, Maharashtra, India