A pragmatic professional with a focus on execution and drive for results with over 2 decade of experience working within a Sales, Strategy, Collections & Customer Service Operations at National Accounts positions. This experience is coupled with a Masters of Business Administration (MBA) from Bangalore University with specialization in Marketing Management. and Advance Leadership program in Digital World from IIM Lucknow.The scope of my responsibilities extends well beyond Service Delivery Operations to include Sales, Collection, Strategy Planning, Partnerships, Persistency Management, Loyalty Activity, HNI Management, Escalation Management, Training, Retail Operations, Analytics, Contact center Management, Compliance, Cost Budgeting, P/L and Cross / up selling. After implementing various techniques and procedures towards customer retention, I have reached a position where I can assert myself as an ‘Expert’ in this field. I have been highly effective in building relationships with industry opinion leaders, resulting in the successful promotion of our company's services. I have been associated with Telecom, BFSI & FMCG sector and held progressively responsible and sophisticated positions. This has given me sound knowledge and experience, so I easily can identify the need of the client and find the best solutions to exceed their need, and create a win-win, that benefits both the client and company.Some colleagues identify my greatest strengths as related to impeccable delivery, service, and quality record. My ability to analyze needs and create unique solutions designed to yield a profitable outcome has proven to be one of my greatest assets. My remarkable leadership and interpersonal skills lets me communicate with the upper management and team members and this has been an asset to me so far. A few of my personal skills include having the ability in multi-tasking in an efficient manner and in meeting deadlines with high accuracy.# Certified ISO 9001:2000 Internal AuditorIf you are interested in leveraging my 20+ years of experience, drop me an e-mail at indi75@yahoo.com,