Pradeesh Joseph Email & Phone Number

Thane, Mh, In

Administration and overseeing entire operations of the Preschool.Aim to convert the traditional method of learning into more inclusive format of teaching thereby creating a sense of collaboration between the teachers and parents and strengthening the PTA.Introduced the NEP 2020 policy among the parents and created lesson plan according to the syllabus.Information sharing in the school whatsapp group in more than 2 languages (via Google translation) for easy access and understanding of the requirement.In terms of revenue, a substantial increase of 20% compared to the previous AY 2023-24 achieved in the new academic year 2024-25. Aiming to close the target to nearly 1million of revenue by this fiscal year.Added an intern to oversee the school admin work in the vacation period (April to June). Aim to collaborate with corporate NGOs, precshool associations for the school activities.Introduced the language translation and tools knowledge sharing to the teachers and parents. Some of the students (secondary grade) from our tuitions have already started using the translation tool to access the learning modules and self-learning task.

Maharashtra, India

Search quality raters for target localesManaging the community operations through sourcing and resourcing within and outside the community database.Involved into complex projects and reporting tasks catering to the process.Working with multiple platforms with data clean-up tasks as the daily requirement and pipeline ownership tasks.Overseeing the Zendesk ticketing operations through profound customer service and meeting the SLA.Experienced a huge lift in the tickets during April to mid-May (approx 5k), cleaned up the entire chunk with the team within a short timeframe.Overseeing task distribution within the team and task allocation as per the timezoneEnsuring the productivity tracker is updated on daily basis for the entire team with the required details.Involved into cross-referencing reports on Talent BI tool and ensuring the churn is fixed with the correct alignment and adjustments made on the related tool as per the designated process.SOP restructuring and updating as per the current process.Ensuring the CSAT rate is maintained at the highest within the team.Timely deliverables of the tasks and reporting to the management per timezone.Generating more business by meeting the potential target as required by the client and ensuring there is no overstaffing whilst onboarding the freelance candidates for the rating tasks.

Navi Mumbai, Maharashtra, India

Managing Onboarding process with end-to-end resource management and off-boarding.Hunting various job sites with the resources search and building the resource pool for the potential projects.Connecting different teams with the sourcing requirements and analysing the resource gap for specific locales.Reporting the data with details to the senior management on regular intervals (daily/weekly/monthly) as per the request.Initiating the process innovations through brainstorming sessions with the team and analysing the requirements to fulfil the need.Engaging in fun sessions with the team to motivate the team strength. This has result into high productivity through results driven outcome within the process.Rewarding the team through their monthly performance and score. This has enabled the team to bring achievable results and meeting over and above the target.Senior management appreciated the team strength via e-mails and calls. The Onboarding productivity was seen the highest in Nov-Dec 2023 surpassing the target, especially for German and Spanish locales.

Airoli

Responsibilities:Managing Vendor Operations for Forbes 100 clientele accounts.Overseeing Global and Strategic accounts Americas.Quality resource recommendations to the project team that cater to project requirements and are within the project budgeted rates.Involved in test translations as per project call. Spot booking of vendors, Hand-outs with instructions.Assisted LifeScience projects in onboarding and recruitment process for new partners.Documentation checks and ensuring price lines are updated according to the project budgeted ratesInvolved with the company's major project transformation i.e. LCX (Lionbridge Community Exchange) - an automated resource pooling process that bridges the following process structure - 1) Community Database 2) Invoicing portal 3) Projects allocation.LCX stands out to be a job board for the vendors wherein the resources receive the job details and depending upon the first-in first-out principle can apply for the job.Involved into the cost-initiative process and served as an evangelist for the translation process by saving few $ in each project. Strategy applied is through detailed analysis and studying the resource pool, sharing cost effective resources to the project team for the high revenue projects.

Airoli

Onboarding B2B customers, ERP integration and procurement support, liasing with internal stakeholders for purchase order deliverables, order management and project management operations support

Navi Mumbai

Supporting B2B operations and e-procurement issues

Goregaon

associated with credit card dispatch process RTO (Return-To-Original), updating demographic details, overseeing card deliverables and taking prompt actions on customer raised queries or complaints,undertaking card upgrade request, involved in cross-selling activities viz. PL, RL and CPP process.

Sakinaka

content handling and management, keywords alignment, catalog creation support to big ecommerce sites viz. Amazon, flipkart. Account management and providing support to marketing team, budgeting and cost management, stakeholder management

Sakinaka