An expert service delivery and operations manager with over 15 years of experience in managing large complex IT infrastructure for global clients. An ITIL V3 certified professional with work experience in USA, Europe and Asia regions. A seasoned professional with experience in all aspects of ITIL based service delivery namely Incident Management, Problem Management and Change Management.A versatile people manager with experience of managing teams sized from 5 members to 20 members both onshore and remotely. With over 6 years of experience working in USA and UK, has developed specialized client engagement skills required to deliver stakeholder management and relationship management.An avid learner that keeps his skills and technologies constantly updated and is always ready to deliver the best for all clients and the organization working for.