Founded an Agri-Tech start-up which focuses on transforming the lives of farmers and small, medium businesses like vegetable vendors, kirana stores etc. which is recognised by DPIIT, Government of India and Start-up Odisha Government of Odisha.Got recognition from Indian Council of Agricultural Research and incubated under National Rice Research Institute.Participated in all aspect of business development from market research and technology to operation and marketing ensuring that… Show more Founded an Agri-Tech start-up which focuses on transforming the lives of farmers and small, medium businesses like vegetable vendors, kirana stores etc. which is recognised by DPIIT, Government of India and Start-up Odisha Government of Odisha.Got recognition from Indian Council of Agricultural Research and incubated under National Rice Research Institute.Participated in all aspect of business development from market research and technology to operation and marketing ensuring that company’s vision was followed.Formulated the company’s vision, goals and objectives; hired and trained new employees. Introduced new matrix organization plan with role clarities and responsibilities to enhance processes.Supervising and overseeing all matters on the commercial and socioeconomic side.Making high level decision about policy and strategyBuilt and maintained professional and personal relationship with farmers and business owners; attended various start up and business events all around the world. Show less

Developed an outreach education program for the underprivileged kids. Also developed an outreach program for pediatric cancer patients.The focus is to provide hope and understanding to those kids and providing support an outlet to openly discuss the issue with other organisations or people in our communities.• Organised a team of volunteers across the city via our strong social media presence.Provide help and support on a regular basis and organised fundraising events to support our… Show more Developed an outreach education program for the underprivileged kids. Also developed an outreach program for pediatric cancer patients.The focus is to provide hope and understanding to those kids and providing support an outlet to openly discuss the issue with other organisations or people in our communities.• Organised a team of volunteers across the city via our strong social media presence.Provide help and support on a regular basis and organised fundraising events to support our cause.Actively involved as a peer mentor in a cancer support group run by different organizations.Identifying, targeting and focusing resources. Show less

I'm accountable to project manage, facilitate on boarding of new services or as well as transitioning changes within existing services into End User Service team and ensuring support acceptance prior to Go live in production.End User Services consist of the below teams.1. User Access Management - User Access Management (UAM) encompasses the controls over the access rights of employees to ANZ applications. 2. Enterprise Application Support - perform 1st level for enterprise… Show more I'm accountable to project manage, facilitate on boarding of new services or as well as transitioning changes within existing services into End User Service team and ensuring support acceptance prior to Go live in production.End User Services consist of the below teams.1. User Access Management - User Access Management (UAM) encompasses the controls over the access rights of employees to ANZ applications. 2. Enterprise Application Support - perform 1st level for enterprise applications such as Max, SharePoint, PeopleSoft3. Technology Service Desk - Perform 1st level incident triage using predefined troubleshooting on Knowledge articles on existing windows-based applications , IE , Desktop and laptops4. Central Support – Distributed Computing & Infra Ops - Perform 2nd level triage for windows based core infrastructure and manage all Windows Server AlertsResponsibilities:• Clarifying the requirements, defining the solution, the implementation plan, costs, FTE impacts and benefit, Skill analysis and resource estimation, perform Project and BAU Costing and asset procurement(if applicable) • Execution of the agreed activities to deliver the transition and prepare for go-live Create Project Plan(if applicable), Statement of Work, BIA, Service Catalogue Management, Facilitate Service Level Agreement discussions• Confirmation that all activities have been completed and approvals received to proceed with go live and Confirmation that activities have been completed to close down the transition and everything is running as expected in BAU• Review Minor Changes to foresee any impacts to the EUS team and work with Change owners to ensure there is no production impact• Review Production Support Quality gate documentation Show less

• Facilitate multiple projects/streams designed to mitigate and/or manage significant business value and risk implications for the Global Applications following Project Life Cycle (PLC) and ANZ Delivery Framework (ADF)• Establish the business analysis approach and provide input into the project business case where possible.• Worked efficiently with the customer to elicit project requirements and solutions that are fit for purpose, recommending appropriate stakeholders to be involved… Show more • Facilitate multiple projects/streams designed to mitigate and/or manage significant business value and risk implications for the Global Applications following Project Life Cycle (PLC) and ANZ Delivery Framework (ADF)• Establish the business analysis approach and provide input into the project business case where possible.• Worked efficiently with the customer to elicit project requirements and solutions that are fit for purpose, recommending appropriate stakeholders to be involved with elicitation activities• Maintain collaborative relationships with internal and external stakeholders to ensure requirements and analysis outcomes are communicated clearly and concisely• Validate requirements and analysis outcomes with stakeholders and the project team and provide input to ensure that proposed solutions meet customer expectations and fit within the Projects strategies and framework• Acted as a reference for team members in the AO activities and elicitation techniques• Accountable for reviewing Identity and Access Management (IAM) Requirements document/s and provide feedback to the project team/s if the details are not in line with Information Security Standard (ISO).• Accountable for validating Role Based Access Control (RBAC) template/s and provide feedback to the project team/s if the details are not inline with Information Security Standard (ISO).• Accountable to validate the Business Impact Analysis (BIA) document.• Performed highly accurate financial (only Full Time Employee/Resource) estimation.• Deliver benefits to support the global objectives• Identifying through project delivery of additional process improvement and/or risk reduction for the business.• Responsible for facilitation, governance and development of project artefacts for the application to be on-boarded to UAM team.• Responsible to provide support and guidance to the project to deliver the training to the Business• Stakeholder management through delivery to expectations Show less

• Worked collaboratively with the business to understand training needs, develop and conduct training and assess trainees to measure effectiveness of training.• Active involvement in product, projects, upstream and downstream teams to either work towards simplification of process or bridge the gaps in process• Understand the key risks in the business and effective control mechanism• Work collaboratively with stakeholders and training facilitators across all functions to ensure best… Show more • Worked collaboratively with the business to understand training needs, develop and conduct training and assess trainees to measure effectiveness of training.• Active involvement in product, projects, upstream and downstream teams to either work towards simplification of process or bridge the gaps in process• Understand the key risks in the business and effective control mechanism• Work collaboratively with stakeholders and training facilitators across all functions to ensure best practice is being applied across Australian Operations training. • Training and developing new entrants and existing staff to ensure business needs and quality standards can be met• Undertaking contextual training to provide an understanding of the end to end process and instil customer centric behaviour in trainees.• Provide recommendations on the effectiveness of existing learning solutions and recommend alternatives where appropriate• Identify and escalate process, policy and procedural improvements which can benefit the Business Function.• Compile and provide reporting on learning effectiveness to internal customer• Ensure ongoing relevance of training through monitoring of policy (regulatory, external and internal) and process changes with the Business• Assist in the establishment of evaluation measures for learning solutions at reaction, learning and behavioural levels.• Measure learning solutions effectiveness using agreed evaluation standards• Deal with process changes and effective communication and training to staff post creating process documentation.• Attend weekly Change rep meeting with a group of change leadership to review up coming changes and provide feedback• Support reps from other areas and the Ops Readiness team by assisting to answer questions related to your process or impacts of a planned change • Weekly communication submission and engagement to review upcoming changes for the Business• Through put Ratio managed PIP and Attrition Show less

• Managed teams more than 70 FTEs working in 6 different processes (Business Banking Australia and Singapore, Small Business Operations Document Preparation, Small Business Operations Loan Disbursement, Small Business Operations Finalisation, Small Business Operations Specialised Product) which have multiple sub-processes across two different departments. • Testing the process protocol's as per the parameter or test scripts.• Consistently monitor and maintain the process… Show more • Managed teams more than 70 FTEs working in 6 different processes (Business Banking Australia and Singapore, Small Business Operations Document Preparation, Small Business Operations Loan Disbursement, Small Business Operations Finalisation, Small Business Operations Specialised Product) which have multiple sub-processes across two different departments. • Testing the process protocol's as per the parameter or test scripts.• Consistently monitor and maintain the process quality.• Maintain reports and database of the department.• Daily, weekly and on Monthly basis, reports to sent for management stakeholders.• Identifying any loop holes (gap analysis) within the process or person and provide action plan to mitigate loop holes.• Report any Risk or Bold incident to Risk Manager and maintain the risk register up-to-date.• Preparing reports which include an accurate and concise outline of the Risk event.• The remediation plan/action items provide solutions to prevent the reoccurrence of the Risk event.• Provide a concise factual summary to management to drive favorable business outcomes. • Identifying process improvements which lead to reduction in cost, FTE, core time, steam lining the upstream and downstream process etc.• ATOM, capacity planning.• QC validation. (Any data which leads for variance).• Support on going projects.• Plan and manage resources requirements.• Deliver training to new /existing staff leading to continuous learning, knowledge transfer and behaviour change outcomes based on the training framework.• Establish & implement new training strategies to ensure that learning activities are embedded in BAU outcome.• Successfully handled external Audit for one of the team in April 2014 and obtained rating of 2A for the team.• Responsible for the preparation of reports and investigating / reconciling all exceptions Show less

• Action NSF work items by making sound credit decisions • Recommend decisions outside CAD and refer to the appropriate reporting level for approval• Effective liaison with customers (internal & external) and other ANZ departments as appropriate to ensure that administrative & fulfilment duties are completed.• Work tasks consistently meet all agreed SLA's whilst reducing inconsistencies associated with risk/errors measured by Team Leader.• Work completed within Banks set… Show more • Action NSF work items by making sound credit decisions • Recommend decisions outside CAD and refer to the appropriate reporting level for approval• Effective liaison with customers (internal & external) and other ANZ departments as appropriate to ensure that administrative & fulfilment duties are completed.• Work tasks consistently meet all agreed SLA's whilst reducing inconsistencies associated with risk/errors measured by Team Leader.• Work completed within Banks set policies, procedures and standards and Associate is able to apply business knowledge in daily work.• Monitors progress on outstanding and ongoing matters. Show less

• Maintaining the process manual by collaborating with Stakeholders in Australia and Singapore for updates and changes. Any changes to be documented.• Working with Relationship Manager and providing the legal documents as per their request. • Checking and assessing the customer account to identify credibility.• Providing the instructions to Settlement agents / officers by assessing customer accounts.• Preparation of document and settlement instruction• Selected by… Show more • Maintaining the process manual by collaborating with Stakeholders in Australia and Singapore for updates and changes. Any changes to be documented.• Working with Relationship Manager and providing the legal documents as per their request. • Checking and assessing the customer account to identify credibility.• Providing the instructions to Settlement agents / officers by assessing customer accounts.• Preparation of document and settlement instruction• Selected by Stakeholder as first point of contact to verify the customer data or discrepancy. Show less

• Maintaining the process manual by collaborating with Stakeholders in Australia and Singapore for updates and changes. Any changes to be documented.• Working with Relationship Manager and providing the legal documents as per their request. • Checking and assessing the customer account to identify credibility.• Providing the instructions to Settlement agents / officers by assessing customer accounts.• Preparation of document and settlement instruction• Selected by… Show more • Maintaining the process manual by collaborating with Stakeholders in Australia and Singapore for updates and changes. Any changes to be documented.• Working with Relationship Manager and providing the legal documents as per their request. • Checking and assessing the customer account to identify credibility.• Providing the instructions to Settlement agents / officers by assessing customer accounts.• Preparation of document and settlement instruction• Selected by Stakeholder as first point of contact to verify the customer data or discrepancy. Show less

• Working as 1st level Quality Check for Pre - Underwriters.• Creating work log for the team.• Working on Escalation cases and clearing the Exceptions which include the calculation of Income (YTD), Mortgage history, etc.• Working with the Front End Package and Back End tool.• Screening and Examining Credit Report Statement.• Underwriting the Loans based on Lenders Guidelines.